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  1. #21
    Untangler
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    Um the iceweasel can browse the internet, I used it to email myself the logfile. Any other ideas?

  2. #22
    Untangle Junkie dmorris's Avatar
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    San Carlos, CA
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    you can ping updates.untangle.com?

    what does 'host updates.untangle.com' return?

    what about 'apt-get update'
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #23
    Untangler
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    Oct 2009
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    Tue Mar 22 16:36:56 EST 2011
    PING updates.untangle.com (74.123.28.44) 56(84) bytes of data.

    --- updates.untangle.com ping statistics ---
    5 packets transmitted, 0 received, 100% packet loss, time 3999ms


    When I run the apt-get update it says something about so many files available, 0 files installed, etc. Dont know exactly, I would have to go onsite again...which is not close.

    Any other ideas?

  4. #24
    some dude hlarsen's Avatar
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    idea #1: enable ssh so you don't have to send someone there every time.
    i don't think updates.untangle.com will reply to pings.

    from Config > Networking > Troubleshooting, do a DNS Test for updates.untangle.com, then try a Connection Test to port 80 on updates.untangle.com

  5. #25
    Untangle Ninja sky-knight's Avatar
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    Apr 2008
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    Phoenix, AZ
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    26,498

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    It sounds like he's got a packet filter rule that is halting traffic to Untangle... or something upstream is preventing him from talking to Untangle and only untangle.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  6. #26
    Untangle Junkie dmorris's Avatar
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    Nov 2006
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    yeah, weird that it resolves with ping, but apt-get can't resolve it.
    something weird going on for sure...
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  7. #27
    Untangler
    Join Date
    Oct 2009
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    92

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    Reply to Idea#1 can you tell me how to setup SSH? I am a windows guy. I dont have a clue with linux

    Did the dns test and it passed

    Tue Mar 22 22:22:07 EDT 2011
    updates.untangle.com has address 74.123.28.44
    Tue Mar 22 22:22:04 EDT 2011 - Test Successful!

    Nothing between the untangle and T1, T1 is wide open

    Thanks for the help so far, this is so crazy.......
    Last edited by logicsound; 03-22-2011 at 07:27 PM.

  8. #28
    some dude hlarsen's Avatar
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    http://wiki.untangle.com/index.php/Enable_SSH

    did you do the connection test?

  9. #29
    Untangle Ninja mrunkel's Avatar
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    Jul 2008
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    3,022

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    Also, I suspect that what you're seeing is that the previous upgrade did complete by had an issue that prevent the upgrade in progress screen from being removed.

    On top of that you have a flakey network/dns that is causing error messages.

    Try running: '/usr/share/untangle/bin/ut-show-upgrade-splash stop' from the command line and see if that fixes the issue.
    m.
    <BR>
    Big Frickin Disclaimer:
    While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions.
    <BR>It often helps troubleshooting if you have a good network map. Look <A HREF="http://forums.untangle.com/tip-day/5407-how-draw-network-diagram.html">here</A> if you want my advice on how to draw one. <BR> <B>Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com<B>

  10. #30
    Untangler
    Join Date
    Oct 2009
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    92

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    ok, I wil try that when onsite, connection to test to updates.untangle.com port 80?

    if so it works

    Wed Mar 23 14:47:35 EDT 2011
    Wed Mar 23 14:47:36 EDT 2011 - Test Successful!
    updates.untangle.com [74.123.28.44] 80 (www) open

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