Downloading updates going on 3 hours??

[logicsound]

Um the iceweasel can browse the internet, I used it to email myself the logfile. Any other ideas?

[dmorris]

you can ping updates.untangle.com?

what does 'host updates.untangle.com' return?

what about 'apt-get update'

[logicsound]

Tue Mar 22 16:36:56 EST 2011
PING updates.untangle.com (74.123.28.44) 56(84) bytes of data.

--- updates.untangle.com ping statistics ---
5 packets transmitted, 0 received, 100% packet loss, time 3999ms


When I run the apt-get update it says something about so many files available, 0 files installed, etc. Dont know exactly, I would have to go onsite again...which is not close.

Any other ideas?

[hlarsen]

idea #1: enable ssh so you don't have to send someone there every time.
i don't think updates.untangle.com will reply to pings.

from Config > Networking > Troubleshooting, do a DNS Test for updates.untangle.com, then try a Connection Test to port 80 on updates.untangle.com

[sky-knight]

It sounds like he's got a packet filter rule that is halting traffic to Untangle... or something upstream is preventing him from talking to Untangle and only untangle.

[dmorris]

yeah, weird that it resolves with ping, but apt-get can't resolve it.
something weird going on for sure...

[logicsound]

Reply to Idea#1 can you tell me how to setup SSH? I am a windows guy. I dont have a clue with linux

Did the dns test and it passed

Tue Mar 22 22:22:07 EDT 2011
updates.untangle.com has address 74.123.28.44
Tue Mar 22 22:22:04 EDT 2011 - Test Successful!

Nothing between the untangle and T1, T1 is wide open

Thanks for the help so far, this is so crazy.......

[hlarsen]

http://wiki.untangle.com/index.php/Enable_SSH

did you do the connection test?

[mrunkel]

Also, I suspect that what you're seeing is that the previous upgrade did complete by had an issue that prevent the upgrade in progress screen from being removed.

On top of that you have a flakey network/dns that is causing error messages.

Try running: '/usr/share/untangle/bin/ut-show-upgrade-splash stop' from the command line and see if that fixes the issue.

[logicsound]

ok, I wil try that when onsite, connection to test to updates.untangle.com port 80?

if so it works

Wed Mar 23 14:47:35 EDT 2011
Wed Mar 23 14:47:36 EDT 2011 - Test Successful!
updates.untangle.com [74.123.28.44] 80 (www) open