Downloading updates going on 3 hours??

[logicsound]

Been downloading updates for 3 hours now. says only 58mbs... I have tried this 5 times now and it never completes. Please help.

[dmorris]

hi

what do you see on the screen?
what does it say in /var/log/uvm/apt.log?

[logicsound]

It says

Please Wait
Downloading updates...

How do I get to /var/log/uvm/apt.log.

Fyi, I am on a remote session.

[dmorris]

Hit refresh in your browser, what do you see then? just a normal login? is it still on the same version?

My guess is that the upgrade didn't start.

you can log in to the console and type 'less /var/log/uvm/apt.log' and use page-up and page-down

[logicsound]

yep, I click refresh and it takes me back to the following

congratulations!
installation complete.

upgrade now

Never ending loop, I will not be able to get to the console until later tonight, Anything I can do now?

[logicsound]

anyway to see that log remote?

[dmorris]

nope, you need to be on the local console.

[logicsound]

k, I have a tech going onsite, can you tell me exactly what to do, where he types that command and exactly how he gets there, It is a long trip to this client and want to make sure we have everything covered. Thanks! Also anything else he can try? I am assuming he will get the logs and then I will have to have him make another trip...:-(

[dmorris]

Do you have support? I'd just call.

The logs are the first place I would look. Theres no telling what the fix to the issue is until we know what the issue is.

[logicsound]

I have support for my paying clients but this is a church and they use the free version. I was just looking for a step by step guide to where you type that command?? My tech is onsite now and cant find where to type the command you told me.