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  1. #1
    Untangler
    Join Date
    Oct 2009
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    92

    Default Downloading updates going on 3 hours??

    Been downloading updates for 3 hours now. says only 58mbs... I have tried this 5 times now and it never completes. Please help.

  2. #2
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
    Posts
    17,486

    Default

    hi

    what do you see on the screen?
    what does it say in /var/log/uvm/apt.log?
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  3. #3
    Untangler
    Join Date
    Oct 2009
    Posts
    92

    Default

    It says

    Please Wait
    Downloading updates...

    How do I get to /var/log/uvm/apt.log.

    Fyi, I am on a remote session.

  4. #4
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
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    17,486

    Default

    Hit refresh in your browser, what do you see then? just a normal login? is it still on the same version?

    My guess is that the upgrade didn't start.

    you can log in to the console and type 'less /var/log/uvm/apt.log' and use page-up and page-down
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  5. #5
    Untangler
    Join Date
    Oct 2009
    Posts
    92

    Default

    yep, I click refresh and it takes me back to the following

    congratulations!
    installation complete.

    upgrade now

    Never ending loop, I will not be able to get to the console until later tonight, Anything I can do now?

  6. #6
    Untangler
    Join Date
    Oct 2009
    Posts
    92

    Default

    anyway to see that log remote?

  7. #7
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
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    Default

    nope, you need to be on the local console.
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  8. #8
    Untangler
    Join Date
    Oct 2009
    Posts
    92

    Default

    k, I have a tech going onsite, can you tell me exactly what to do, where he types that command and exactly how he gets there, It is a long trip to this client and want to make sure we have everything covered. Thanks! Also anything else he can try? I am assuming he will get the logs and then I will have to have him make another trip...:-(

  9. #9
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
    Posts
    17,486

    Default

    Do you have support? I'd just call.

    The logs are the first place I would look. Theres no telling what the fix to the issue is until we know what the issue is.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  10. #10
    Untangler
    Join Date
    Oct 2009
    Posts
    92

    Default

    I have support for my paying clients but this is a church and they use the free version. I was just looking for a step by step guide to where you type that command?? My tech is onsite now and cant find where to type the command you told me.

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