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  1. #1
    Master Untangler
    Join Date
    Jan 2009
    Posts
    119

    Default Unable to logon any package, email address password not accepted

    Hello,

    I have just installed the latest Untangle (Ive done this about 12 times over the year) and noticed that when I click download it asks for my registered email address and password. When I enter that in, it states invalid.

    There is no button that says "Forgot Password?" or any way that I see to retrieve it. I have not changed my password so I am not sure why this is no longer working.

    Thanks for any suggestions on resetting the pass.

  2. #2
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
    Posts
    17,486

    Default

    Did you create an account?

    They'll add a link for forgot password.
    In the meantime you can go here:

    https://store.untangle.com/index.php...orgotpassword/
    Last edited by mrunkel; 06-23-2011 at 01:49 PM.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Master Untangler
    Join Date
    Jan 2009
    Posts
    119

    Default

    Not sure if I conveyed that in my post, but I have done this about 12 times, using the same account and it has worked up until today.

  4. #4
    Untangle Ninja mrunkel's Avatar
    Join Date
    Jul 2008
    Posts
    3,022

    Default

    We just pushed a new version of our website, that's why you're seeing that.
    m.
    <BR>
    Big Frickin Disclaimer:
    While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions.
    <BR>It often helps troubleshooting if you have a good network map. Look <A HREF="http://forums.untangle.com/tip-day/5407-how-draw-network-diagram.html">here</A> if you want my advice on how to draw one. <BR> <B>Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com<B>

  5. #5
    Master Untangler
    Join Date
    Jan 2009
    Posts
    119

    Default

    Ok. But when I try to create a new account using the same email address it states it is already created. I can easily create a new account but just wanted to avoid that if possible and/or let you guys know.

  6. #6
    Untangle Ninja mrunkel's Avatar
    Join Date
    Jul 2008
    Posts
    3,022

    Default

    Click here

    Enter your email address from your store account. You will be emailed your password.
    m.
    <BR>
    Big Frickin Disclaimer:
    While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions.
    <BR>It often helps troubleshooting if you have a good network map. Look <A HREF="http://forums.untangle.com/tip-day/5407-how-draw-network-diagram.html">here</A> if you want my advice on how to draw one. <BR> <B>Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com<B>

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