Unable to logon any package, email address password not accepted
Hello,
I have just installed the latest Untangle (Ive done this about 12 times over the year) and noticed that when I click download it asks for my registered email address and password. When I enter that in, it states invalid.
There is no button that says "Forgot Password?" or any way that I see to retrieve it. I have not changed my password so I am not sure why this is no longer working.
Thanks for any suggestions on resetting the pass.
Did you create an account?
They'll add a link for forgot password.
In the meantime you can go here:
https://store.untangle.com/index.php...orgotpassword/
Last edited by mrunkel; 06-23-2011 at 01:49 PM.
Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
If you need Untangle support please call or email support@untangle.com
Not sure if I conveyed that in my post, but I have done this about 12 times, using the same account and it has worked up until today.
We just pushed a new version of our website, that's why you're seeing that.
m.
<BR>
Big Frickin Disclaimer:
While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions.<BR>It often helps troubleshooting if you have a good network map. Look <A HREF="http://forums.untangle.com/tip-day/5407-how-draw-network-diagram.html">here</A> if you want my advice on how to draw one. <BR> <B>Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
If you need Untangle support please call or email support@untangle.com<B>
Ok. But when I try to create a new account using the same email address it states it is already created. I can easily create a new account but just wanted to avoid that if possible and/or let you guys know.
Click here
Enter your email address from your store account. You will be emailed your password.
m.
<BR>
Big Frickin Disclaimer:
While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions.<BR>It often helps troubleshooting if you have a good network map. Look <A HREF="http://forums.untangle.com/tip-day/5407-how-draw-network-diagram.html">here</A> if you want my advice on how to draw one. <BR> <B>Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
If you need Untangle support please call or email support@untangle.com<B>
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