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  1. #1
    Untangler
    Join Date
    Apr 2010
    Posts
    36

    Default Problems with upgrade 9.0.1

    Our main UT box has auto-updated, however now none of the hosts behind the UT can ping, nslookup or open a webpage to anything that is NOT local.

    All works from the Troubleshooting Page in UT.

    Looking at the UT Rack: Nothing is being passed in Spam Blocker, Phish Blocker, Spyware Blocker, Virus Blocker, Ad Blocker Web Filter Lite. Based on the rack statistics everything is 0, the remaining modules/rack items have statistics....and look to be passing traffic.

    Any suggestions?

    This is a AR110, with 80GB HD and 1GB RAM, intel pro 10/100/1000 PT NICS.

  2. #2
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
    Posts
    17,747

    Default

    If you have live support I'd call in.

    If you can't ping through untangle something is seriously wrong as Untangle bypasses ping.
    I'd check your network interfaces configuration and network interfaces plugs and make sure they are plugged into the correct order (some hardware juggles NICs around on reboots)
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untangler
    Join Date
    Apr 2010
    Posts
    36

    Default

    Don't have live support..we're a small non-profit....NICS and cables are seated well.

    LAN and WAN are connected to the right ports.

    We are able to ping our external address IP and host name from an outside host.....we are also able to ping internally up to the UT box itself. But nothing from from the UT to the outside world or from a local host behind the UT to the outside world. HOWEVER the VPNs are up and we are able to ping any local host....even through the VPN.

    We are not able to ping like www.google.com, www.msn.com, or the like either by host name or by IP address.

    It was working fine under v8, then it upgraded and now the only thing that IS actually working is the VPN.

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