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  1. #1
    Untangler
    Join Date
    Jul 2010
    Posts
    62

    Exclamation Using "Reboot" under system menu hang's UT box.

    As detailed in title. I rebooted my UT box remotely today because my commtouch rack went missing (some update or other?) and then I couldn't get any access to my network (bridge mode). I can home to find the box hanging (black screen). I hard rebooted and it started, tried reboot direct from box gui, same.

    Any ideas or logs I should be looking at?

    HP 6200 Pro SFF
    i5
    4GB DDR3

  2. #2
    Master Untangler
    Join Date
    Aug 2008
    Posts
    639

    Default

    It's possible that your box was in the middle of upgrading to the latest version when you rebooted it.

    Sent from my GT-P7510 using Tapatalk

  3. #3
    Untangler
    Join Date
    Jul 2010
    Posts
    62

    Exclamation

    Quote Originally Posted by Danp View Post
    It's possible that your box was in the middle of upgrading to the latest version when you rebooted it.

    Sent from my GT-P7510 using Tapatalk
    But I logged into the GUI remotely. Surely it would show an update in progress? Anyway, I've reinstalled Untangle 9.0.2 today (hour ago) and the same thing happening.

  4. #4
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,517

    Default

    Wait, a fresh installation is "hanging" on reboot?

    You have a problem with your hardware.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  5. #5
    Untangler
    Join Date
    Jul 2010
    Posts
    62

    Default

    Quote Originally Posted by sky-knight View Post
    Wait, a fresh installation is "hanging" on reboot?

    You have a problem with your hardware.
    Pretty much brand new out of the box. Everything is fine unless I "click" reboot in the gui. THen the screen goes black and stays black. Hard reboot and the box will stay up for as long as required. Only been happening since 9.0.2 update.

    Hardware is fine.

    Regards,

  6. #6
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
    Posts
    17,486

    Default

    btw, "Commtouch Spam Booster" is supposed to go away in 9.1
    Its merged with "Spam Blocker"

    http://wiki.untangle.com/index.php/9...er_.26_Booster
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  7. #7
    Untangler
    Join Date
    Feb 2009
    Posts
    65

    Default

    This same thing happened to me Sunday. I rebooted Untangle [from the gui] after making some changes to the way our internet connection comes into the building. I came back into the office to find UT at a black screen. I did a hard reset, and it came back up, and has been fine ever since. I am running on a [brand new as of October] dual quad, 8GB RAM, Dell Poweredge server. It was about 1:30p so I don't think it was doing any updates.

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