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  1. #1
    Untanglit
    Join Date
    Sep 2010
    Posts
    28

    Default Connection reset error

    I've encountered a very strange issue... 2 separate networks running only the Free apps and V11.0.1.

    The issue is anytime I go to download Sketchup, regardless of version. I get a Connect reset error in Firefox (tired IE and Chrome). I have access to another network running a v9 with only free apps and the downloads work...

    There are no noticeable errors in the rack... tried with everything expect Firewall off.

    Can anyone on v11.0.1 confirm or deny this?

    Thanks.

  2. #2
    Untangle Ninja Jim.Alles's Avatar
    Join Date
    Jul 2008
    Location
    Central PA
    Posts
    2,523

    Default

    tricky.

    I have the same issue in v11.0.1, downloading 'Sketchup Make' with chrome. Bypassing the PC allows the redirect.
    you sign up at http://www.sketchup.com/, and the download comes from http://dl.trimble.com/

    Switching domains like that can be problematic. I am not sure why NGFW has a problem with it.

    There is nothing blocked in the logs for:
    • web filter lite
    • virus blocker lite
    • application blocker lite
    • firewall
    • intrusion prevention


    Further testing says it IS virus blocker.
    the file is an .exe
    http://dl.trimble.com/sketchup/SketchUpMake-en-x64.exe

    putting dl.trimble.com in the pass list works as well as turning the rack module off.

    there is NOTHING in the log, not even for scanned events. not FTP, either.

    hey - whats going on here?
    Last edited by Jim.Alles; 01-17-2015 at 07:13 PM.
    Mr.Spoon likes this.

  3. #3
    Untangle Ninja Jim.Alles's Avatar
    Join Date
    Jul 2008
    Location
    Central PA
    Posts
    2,523

    Default

    Mr. Spoon, contact support, and I will do the same tomorrow after work.
    If you think I got Grumpy

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