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  1. #1
    Untanglit
    Join Date
    Nov 2009
    Posts
    29

    Red face Fresh install of Untangle, unable to download APPS from APP Store

    Hello all,

    Fresh vanilla install today and ran into an issue that's making no sense. All went well but after logging into the admin console and attempting at downloading any of the apps - I get an error in regards to being unable to connect to the app store. DNS failed.

    It makes no sense to me as I can go to the CLI and I am both able to ping external public IP addresses such as google dns servers 8.8.8.8 and also able to resolve IP to FQDM as well.

    So, the box does indeed have all. Internet access and the correct IP info as well.

    can someone please let me know what I can look for?

    thanks everyone.

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,653

    Default

    Can you ping updates.untangle.com from the Untangle box?
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untangle Ninja
    Join Date
    Jan 2009
    Posts
    1,186

    Default

    You can start at; Config - Network - Troubleshooting - Connectivity test.

    And / or

    http://wiki.untangle.com/index.php/The_Internet_is_Down

  4. #4
    Untanglit
    Join Date
    Nov 2009
    Posts
    29

    Default

    I will double check that and get back to you in the next 5 minutes.

    Please note, I am able to browse the internet with the box, so connectity is there.


    Quote Originally Posted by jcoffin View Post
    Can you ping updates.untangle.com from the Untangle box?

  5. #5
    Untangle Ninja Jim.Alles's Avatar
    Join Date
    Jul 2008
    Location
    Central PA
    Posts
    2,469

    Default

    and, just to pummel you, give us a screenshot of your host & domain names from config / network / Hostname.
    If you think I got Grumpy

  6. #6
    Untanglit
    Join Date
    Nov 2009
    Posts
    29

    Default

    Quote Originally Posted by jcoffin View Post
    Can you ping updates.untangle.com from the Untangle box?
    this is interesting.

    I can ping external Ips and google etc..but cannot ping the update site, no response.

    the ip address its trying to ping is :
    74.123.28.44

    any ideas?

    thanks in advance!

  7. #7
    Untangle Ninja Jim.Alles's Avatar
    Join Date
    Jul 2008
    Location
    Central PA
    Posts
    2,469

    Default

    acck, I can't neither from a client or NGFW troubleshooting...
    Last edited by Jim.Alles; 05-20-2015 at 04:45 PM.
    If you think I got Grumpy

  8. #8
    Untanglit
    Join Date
    Nov 2009
    Posts
    29

    Default

    Guys,

    I am still scratching my bald head on this, can someone please share some lights into it? in summary and as shown in the attached screenshots:

    1. I can ping external public IPs such as 8.8.8.8

    2. I can browse web sites by entering the full FQDN such as untangle.com , cnn.com etc - right from the untangle box browser

    3. yet, somehow , untangle server thinks that it doesn't have an internet connection and it wont allow me to download the basic apps I need to get this box working!. makes absolutely no sense.

    Please help me UNTANGLE this mess

    untangle1r.jpg
    untangle2.jpg
    untangle3.jpg

  9. #9
    Untangle Ninja Jim.Alles's Avatar
    Join Date
    Jul 2008
    Location
    Central PA
    Posts
    2,469

    Default

    contact support ==> green button on the right.


    .ja.
    Last edited by Jim.Alles; 05-21-2015 at 10:25 AM.

  10. #10
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,653

    Default

    What version is this?
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

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