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  1. #1
    Master Untangler
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    Default v12 Licensing, Device Count, etc.

    Several questions here, I have looked through the forums and with v11 or later the licensing "magic" was supposed to be simple and more transparent but I still can't understand everything about it ... so here goes:

    1) the HOME package: I looked and can't find this, understand that one can buy a non-commercial license, a whole complete subscription for $50 per year. I am doing more and more residential clients and this would be a great option to offer.

    2) Device Count: I was able to find that Untangle counts the number of unique IP addresses to connect through the device during a 24 hour period (midnight to midnight). So anything in the network, even if it's not a user's device, such as a WiFi access point, printer, etc. which pings the internet, would show up and be counted?

    3) License Bands: Glad to see the lowest band has been increased from 10 to 25, and that the bands have been broken out more, such as 25, 50, 75, 100, etc. instead of what I believe was 10, 50, 100, etc. Also, seems like the bands are across all apps, I assume one day we would be able to upgrade multiple apps online without having to call in?

    4) License exceeded: So what does "Session not entitled" actually mean? Say one is licensed for 50 devices, and 60 or 70 devices are active today, temporary wireless guests, or something. All I can find is that the connection to the internet isn't scanned or processed by the paid apps but they are still able to get on to the internet. So what happens for instance, with WAN Balancer or Failover, does the device connect over the external WAN? All devices? Only those above the licensed number of devices? Other apps the same?

    5) Bypass devices: Some master untangles mentioned that one should bypass devices to help manage actual user devices, so that they would not be included in the device count, etc. I assume that this is referring to the Config, Network, Bypass Rules tab? And one would add rule for the internal IP address or range, for instance for wireless guests, access points, printers, etc.

    6) Public WiFi: Given the above items, there's no point in running WiFi guests through Untangle and trying to protect ones exposure to DMCA notices, etc. as that would cause your Device Count to continuously spike. The only solution I can see if to purchased an unlimited package for $13,000 per year, which none of my clients would be interested in doing? Seems like a problem to me, maybe I am wrong?

  2. #2
    Untangle Junkie dmorris's Avatar
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    Default

    1) Yes. http://untangle.com/buy and under "Licensed Devices" choose "Home"

    2) Yes that is correct. It counts the number of "active" devices which are devices that have successfully opened a scanned connection to the internet. You can view this by clicking on Config > Hosts and looking at the number of hosts where active = true.

    3) Yes I think you can already, but I'm not sure. Maybe I'm just thinking about them talking about it.

    4) That means that session was not process by the paid applications because it was active but you out of licenses.

    5) Yes, that is correct you can use bypass rules to bypass a clients traffic. It can still do everything including use the internet but its traffic won't be scanned so it won't be considered 'active'.

    6) I guess thats your call. You have tons of options including buying a cheaper unlimited for a specific appliance, buying a bigger band, bypassing those devices, etc.
    Last edited by dmorris; 04-15-2016 at 04:17 PM.
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  3. #3
    Untangle Ninja sky-knight's Avatar
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    Default

    Ok, number one isn't really a question but I'll fill you in on the oft confused bits. The home license is device unlimited, for noncommercial use only, and no available via re-sellers.

    2.) The device count, it's just what it says on the tin. How many devices? Yes, that includes printers, cameras, or anything with an IP address. You can use bypass rules to bypass devices, bypassed devices don't count.

    3.) I'm not sure what you're going for here. The license band for a server is locked on that server. Each application must be licensed at the same user band if you go a la carte. But seriously, just use the bundle it's easier.

    4.) Version 12 auto-bypasses devices that exceed the count of the installed license. These devices don't get any of the protections of Untangle, they're handled as bypassed devices.

    5.) yes

    6.) Yes, public wifi via Untangle could get rather expensive if you wanted it to not be bypassed, or were not using a server dedicated to the free modules. No, you cannot have unlimited free access to free stuff on a server that also has paid modules. I have several tricks to deal with this situation, currently my best option is OpenDNS.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  4. #4
    Master Untangler
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    Default

    Thanks guys, some comments ...

    1) I see it showing, not sure how I missed that one, and as a reseller, I am can add it to my cart. Can I get some clarification on it being an option which I can resell to a residential client?

    3) I get the message "We've found multiple subscriptions assigned to the same server as the subscription you are trying to upgrade. At this point, we do not support the upgrade of multiple subscriptions. Please contact Untangle Accounting at (866) 233-2296 for further assistance. Thank you."

    4) So all devices up to the number of licensed devices will still be processed using the paid apps but any devices over that will not? Is it just random as to which is and which isn't?

    6) So would a free public WiFi Untangle box qualify as a non-commercial use of the Home license? One could put a separate Untangle box for the Public WiFi and bypass that on the primary Untangle box, so one would really only have to license the actual users devices? Maybe one could explain a couple of the tons of options?

  5. #5
    Untangle Ninja sky-knight's Avatar
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    1.) You won't get a discount for it, and I don't think you can share it. Yes you can buy it.
    3.) Contact them and fix it... because yeah that gets messy. All subs have to be at the same expiration for a la cart now.
    4.) Not just paid apps, they get bypassed. The free apps are disabled too, because bypassed traffic is simply not handled by the UVM. As for who gets the cut, it's first come first served.
    6.) No, and I just did... OpenDNS. If you purchase an Umbrella sub, even for just 10 devices, you gain unlimited access to the DNS filter. My public wifi segments behind Untangle are 100% bypassed, there's a filter rule that only allows DNS to OpenDNS servers, and the DNS filter is configured with the filtering I want on the segment. If I want a captive portal, I have to use a second Untangle behind the first to provide that.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  6. #6
    Untangle Ninja sky-knight's Avatar
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    Default

    Actually, it looks like you can "share" the home license from the admin panel. So you could "sell" them, but you'd be losing money on the trade unless you marked them up. And I'm not sure I'd want to get into the middle of that renewal.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  7. #7
    Master Untangler
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    Default

    1) That's fine, Untangle will only let you assign any license to a single server anyway, so no problem with not being able to share it. Just easier to bundle the package for residential.

    6) Rob, thanks ... I understood your comments with OpenDNS, etc. the Ton's of Options was for dmorris. I will get my thinking cap on and come up with a couple of options for still protecting and filtering both internal users and public wifi.

  8. #8
    Master Untangler
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    Default

    Another question ...

    2) Does the licensing only bypass when the active count is over the licensed devices? Say one has 50 devices licensed, and all day they are at 25 or 30, everything should process through the paid apps. But say there's a meeting after work and it jumps to 55 devices, will those 5 extra devices by bypassed only and revert back as soon as the active count is 50 or lower? Or is it that way until the next 24 hours cycle?

  9. #9
    Untangler jcoffin's Avatar
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    Default

    Correct.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  10. #10
    Untangle Ninja sky-knight's Avatar
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    Untangle hasn't told us what the timer is for a device to fall off, but if devices do fall off the remainder stop being bypassed.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

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