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  1. #1
    Untangler
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    Unhappy Untangle 12.1 new install - Service Unavailable after restoring backup from 12.01

    Hello
    I've installed untangle 12.1 and restored backup from working 12.0.1 box, and now... I can't do anything...

    "Service Unavailable"

    Why this is happening?


    unt121.PNG

  2. #2
    Untangler jcoffin's Avatar
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    Aug 2008
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    Lake Tahoe
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    Default

    Most likely it is still restoring. How long has it been?
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untangle Junkie dmorris's Avatar
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    Nov 2006
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    San Carlos, CA
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    Default

    Would you mind opening a support ticket and providing your backup file?
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  4. #4
    Untangler
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    Mar 2014
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    Default

    Yes, but please remember that despite version 12.01 some passwords are still stored in backup in plain text... where can I submit ticket?

  5. #5
    Untangler jcoffin's Avatar
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    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
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  6. #6
    Untangler
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    Mar 2014
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    Default

    backup sent

  7. #7
    Untangle Junkie dmorris's Avatar
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    Nov 2006
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    Default

    Thanks for opening case - Just released a build that fixes this.

    There are settings for the old Intrusion Prevention (that was removed several releases ago) in your settings and this prevented it from fully booting.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
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  8. #8
    Newbie
    Join Date
    May 2010
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    12

    Default

    I upgraded my old unit to 12.1, then backed up the config. After restoring, my new box fails to boot in the same way. ( meaning that it remains on Service Unavailable ad infinitum ) Note: this was 12.1 to 12.1 backup/restore.
    Last edited by pcrecovery; 07-15-2016 at 09:08 AM.

  9. #9
    Untangle Junkie dmorris's Avatar
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    Nov 2006
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    San Carlos, CA
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    Default

    If you have settings for the old Intrusion Prevention (from prior to 11.2)

    You need to download the newest build or upgrade to the latest build before restoring your settings.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  10. #10
    Newbie
    Join Date
    May 2010
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    12

    Default

    This was 12.1 --> 12.1 there was no difference in the builds.

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