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  1. #1
    Join Date
    Feb 2016

    Default Not connecting to cloud

    Hi There.

    I have installed untangle onto a new box, once installed, I signed in etc.

    But its not showing in my cloud and therefore I cannot transfer the licence, what can I do?

    The cloud button is checked and when I click my account in the web gui it takes me to my cloud account no problem.

  2. #2
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    San Carlos, CA


    Thats odd. Not sure whats up...

    Send us an email at and we'll get it sorted out.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email

  3. #3
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Phoenix, AZ


    Clear your browser cache, log into the UI of the server in question and then use the my account button from there to logon to the Untangle store.

    I run into this semi-regularly because I'm in and out of so many Untangle servers, the browser just doesn't link up all the time.
    Rob Sandling, BS:SWE, MCP
    Phone: 866-794-8879 x201

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