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  1. #1
    Master Untangler
    Join Date
    May 2010
    Location
    Texas, USA
    Posts
    712

    Default Now I have the home license error message too!

    Dang it.... Now I have the home license error message too! And I'm going out of town tomorrow... I hope support works Saturdays....

    "Currently the number of devices significantly exceeds the number of licensed devices. (33>15)"

    Ticket 113977

    Jason
    Last edited by JasonJoel; 01-13-2018 at 12:43 PM.

  2. #2
    Master Untangler
    Join Date
    May 2010
    Location
    Texas, USA
    Posts
    712

    Default

    Dmorris fixed me right up.

    It wasn't the end of the world, as all of my extra devices kept communicating outwardly just fine - just bypassed.

    What a pain for the Untangle guys to deal with. Thanks for getting it quickly resolved.

  3. #3
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,514

    Default

    Automated enforcement is always a hassle, one of the reasons I came to Untangle was to get away from it. Fortunately, the nature of how it works on the commercial subscriptions is perfectly viable and understandable. This home sub... that's just a bucket of work and pain, time spent on no return. And the complaints! Can you believe some of these posts? And this from the local barely reformed troll!
    dollopofdaisey likes this.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  4. #4
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
    Posts
    17,486

    Default

    Quote Originally Posted by sky-knight View Post
    And this from the local barely reformed troll!

    lmao
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  5. #5
    Master Untangler Kyawa's Avatar
    Join Date
    Dec 2016
    Location
    Maryland
    Posts
    575

    Default

    Where does the error show up? Is it a pop up?

  6. #6
    Master Untangler deleted_account+152373@untangle.com's Avatar
    Join Date
    Sep 2016
    Location
    Malta
    Posts
    431

    Default

    Quote Originally Posted by sky-knight View Post
    And this from the local barely reformed troll!
    LOL where did you come up with that?? lool

  7. #7
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,514

    Default

    Quote Originally Posted by Chrismal View Post
    LOL where did you come up with that?? lool
    DMorris knows, and he laughed that's enough for me! But let's just say that when I started around here I wasn't always very nice. I'm a hugely critical person, mostly of myself but it leaks to the world if my filters break down.
    dashpuppy likes this.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  8. #8
    NYG
    NYG is offline
    Newbie
    Join Date
    Oct 2017
    Posts
    8

    Default

    I have the same problem. Last night my daughter couldn't connect to xbox live. As far as I could see only that one device was triggering the alerts.

    "2018-01-14 11:20:46 pm License limit exceeded. Session not entitled"

    I changed the IP address of the xbox and it was allowed again. strange.

    I also opened a support case: 114017

  9. #9
    Untanglit
    Join Date
    Jan 2018
    Posts
    15

    Default

    Can someone please fix #113891 for me? Same deal, home user with many IP devices.

    As I have policies for my kids' IP devices some are now not getting filtered

    Thanks!

  10. #10
    Master Untangler
    Join Date
    Jul 2010
    Location
    Nanaimo B.C
    Posts
    876

    Default

    I remember you're grumpy days !
    Started Youtube Channel, Have a question about Untangle Ask me : jason @ jasonslab.ca
    https://www.youtube.com/c/jasonslabvideos << Please like and subscribe, helps me out !!

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