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  1. #1
    Untangler malvivent7's Avatar
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    Jan 2012
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    Ferrara, Italy
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    71

    Default Web UI after Upgrade to 15.1 dosent appear

    Hi Untangle team, my server correctly upgraded last night from 15.0 to 15.1 (it's a baremetal server intel) and from CommandCenter i can see that is at 15.1 version (network in our organization goes well after upgrade); the problem is that WEB UI never goes up i attach a screenshot. Without WebUI i cant open a livesupport ticket and for this reason i ask on forum what can i do to resolve this issue.
    Thanks in advance on helping me.
    webui-hang.PNG

  2. #2
    Untangle Ninja Jim.Alles's Avatar
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    Jul 2008
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    Central PA
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    2,020
    If you think I got Grumpy

  3. #3
    Untangler malvivent7's Avatar
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    Ferrara, Italy
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    71

    Default

    Quote Originally Posted by Jim.Alles View Post
    Thanks Jim.Alles i have Letsencrypt installed but i cant see error relating to apache2.

  4. #4
    Untangle Ninja Jim.Alles's Avatar
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    Default

    I was hoping these would help:
    I have two suggestions, but I think the first is: clear the browser cache. <ctrl> F5 should do, but you might need to be more aggressive.

    sometimes you can see what is going on by hitting <Esc>
    As Jim points out, the common issue is local PC browser caching. Try a different browser or private browser instance to break the cache.
    If not, I would go ahead and open a ticket.

    I did want to say, thank you very much for starting a new thread, it is very helpful!

  5. #5
    Untangler malvivent7's Avatar
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    Default

    Quote Originally Posted by Jim.Alles View Post
    I was hoping these would help:




    If not, I would go ahead and open a ticket.

    I did want to say, thank you very much for starting a new thread, it is very helpful!
    Thanks! i have just tried to open with different browser but nothing changed! How can i open a ticket?

  6. #6
    Untangler malvivent7's Avatar
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    Default

    Quote Originally Posted by Jim.Alles View Post
    I was hoping these would help:




    If not, I would go ahead and open a ticket.

    I did want to say, thank you very much for starting a new thread, it is very helpful!
    nEVERMIND!!! I SEE NOW THE SUPPORT ON THE RIGHT....
    Jim.Alles likes this.

  7. #7
    Untangle Ninja
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    May 2008
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    Default

    You could ssh to the untangle and run
    Code:
    systemctl status apache2
    to see if apache is running.

  8. #8
    Untangler malvivent7's Avatar
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    Default

    Quote Originally Posted by donhwyo View Post
    You could ssh to the untangle and run
    Code:
    systemctl status apache2
    to see if apache is running.
    Thanks donhwyo this is the output of the command:
    Code:
    systemctl status apache2
    ? apache2.service - The Apache HTTP Server
       Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset: enabled)
       Active: active (running) since Thu 2020-05-21 10:13:45 CEST; 4h 58min ago
         Docs: https://httpd.apache.org/docs/2.4/
      Process: 66023 ExecStart=/usr/sbin/apachectl start (code=exited, status=0/SUCCESS)
     Main PID: 66027 (apache2)
        Tasks: 56
       Memory: 34.0M
       CGroup: /system.slice/apache2.service
               tq66027 /usr/sbin/apache2 -k start
               tq66028 /usr/sbin/apache2 -k start
               tq66029 /usr/sbin/apache2 -k start
               mq66030 /usr/sbin/apache2 -k start
    
    May 21 10:13:45 untangle.cgilfe.it systemd[1]: Starting The Apache HTTP Server...
    May 21 10:13:45 untangle.cgilfe.it systemd[1]: Started The Apache HTTP Server.

  9. #9
    Untangler jcoffin's Avatar
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    Sunnyvale, CA
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    Default

    Quote Originally Posted by malvivent7 View Post
    Thanks Jim.Alles i have Letsencrypt installed but i cant see error relating to apache2.
    If the system has be modified to use Let's Encrypt, it will not upgrade correctly to Debian 10. Always turn off upgrades if the system is modified on the terminal.
    Jim.Alles likes this.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  10. #10
    Untangler malvivent7's Avatar
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    Default

    Quote Originally Posted by jcoffin View Post
    If the system has be modified to use Let's Encrypt, it will not upgrade correctly to Debian 10. Always turn off upgrades if the system is modified on the terminal.
    Thanks Jcoffin! I opened a ticket with support. I dont know what could be the problem because the only thing that my system does is retrieve pem from my central letsencrypt location (another server in lan) and replace apache.pem of the untangle. Nota dded certbot or anithing else.
    Code:
     #!/bin/bash
    if [ ! -d /root/untangle.cgilfe.it ]
    then
            mkdir /root/untangle.cgilfe.it
    fi
    rm -rf /root/untangle.cgilfe.it/*
    scp root@piler.cgilfe.it:/etc/letsencrypt/live/untangle.cgilfe.it/* /root/untangle.cgilfe.it/
    touch /root/untangle.cgilfe.it/apache.pem
    cat /root/untangle.cgilfe.it/cert.pem > /root/untangle.cgilfe.it/apache.pem
    cat /root/untangle.cgilfe.it/privkey.pem >> /root/untangle.cgilfe.it/apache.pem
    if ! cmp /root/untangle.cgilfe.it/apache.pem /etc/apache2/ssl/apache.pem
    then
            mv -f /usr/share/untangle/settings/untangle-certificates/apache.pem /usr/share/untangle/settings/untangle-certificates/apache.pem.bak
            #cp /root/mail.cgilfe.it/* /etc/ssl/certs/
            mv -f /etc/apache2/ssl/apache.pem /etc/apache2/ssl/apache.pem.bak
            cp /root/untangle.cgilfe.it/apache.pem /etc/apache2/ssl/
            cp /root/untangle.cgilfe.it/apache.pem /usr/share/untangle/settings/untangle-certificates/
            echo '==================================' >> /var/log/ssl-renew.log
            echo $(date) >> /var/log/ssl-renew.log
            echo '==================================' >> /var/log/ssl-renew.log
            echo 'SSL Certificate has been renewed.' >> /var/log/ssl-renew.log
            service apache2 restart
    fi
    This is the script

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