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  1. #1
    Newbie
    Join Date
    Mar 2020
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    13

    Default Stuck in upgrade

    Help. My internet randomly went out, when I go to the router I get the upgrading message but is stuck on copying files for almost a. Hour... Screenshot_20200616-233534_Chrome.png

  2. #2
    Newbie
    Join Date
    Mar 2020
    Posts
    13

    Default

    so since im getting no where i reinstalled and now all i keep getting is a debian command line.. wtf..

  3. #3
    Newbie
    Join Date
    Jun 2020
    Posts
    4

    Default

    Tmoran000,

    I'm not sure what happened during your re-installation to yield such results, however it sounds like you'll likely need to re-install once more.

    The article 'Steps to take when Reinstalling the NGFW Software' from the Untangle Knowledge Base provides step-by-step instructions for this complete process.
    Jim.Alles and Tmoran000 like this.

  4. #4
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    24,660

    Default

    Debian command line means the system clock was off and reset after the unit came online. That usually means you've completed first boot too.

    Reinstalling it sorts it.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  5. #5
    Newbie
    Join Date
    Mar 2020
    Posts
    13

    Default

    After 5 reinstallation's it finally got me back to the kiosk so I could set it up. thanks for the responses , not sure why i had such difficulties with this

  6. #6
    Untangle Ninja Jim.Alles's Avatar
    Join Date
    Jul 2008
    Location
    Central PA
    Posts
    2,174

    Default

    I am sorry for your experience, it is not typical.

    What kind of hardware are you using?

  7. #7
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    24,660

    Default

    Yeah... if it takes more than 1 reinstall, you've got something broken. The upgrade had nothing to do with anything either. Something is WRONG.
    arenfrow likes this.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

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