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  1. #1
    Untangler
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    Oct 2016
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    Left Coast
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    Angry Problem installing 16.0.1 on older AMD machine

    This machine runs 15.x just fine. I removed the 15.x install drive (in case of install failure), and installed a different drive. Both drives are SATA, FWIW. I copied the ISO to a USB drive and booted it from the BIOS. Worked wonderfully, asking me about locale, timezone, language. Identified the drives (USB and SATA), then install began in earnest.

    At the point of "Configuring libhyperscan5" it spit out an error message.
    This CPU lacks support for the Supplemental Streaming SIMD Extensions 3 (SSSE3) instruction set that is required to execute programs linked against hyperscan.
    Really install this package? No/Yes

    The first time through the install I selected the NO option, figuring it would install the slower noSSE compiled version of the library. It then failed to finish that portion of the install and would not go any further.

    Next time through the install, I hit the same error message and this time I selected "YES". It then completed the install. After a reboot, the normal Untangle UI came up and started asking me a number of questions about NIC identification, default module installs, etc. At that point I tried to read in my old config file. Before I could see any UI about the USB, the UI hung. I suspect at that point the hyperscan process must have tried to run and crashed, but I really do not know.

    The attached image is the /proc/cpuinfo
    My current solution is to revert back to the ver15 HDD that I have

    untangle_cpu.jpg

  2. #2
    Untangler jcoffin's Avatar
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    Aug 2008
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    Sunnyvale, CA
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    9,210

    Default

    Unfortunately, it seems your CPU is no longer supported.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untangle Ninja sky-knight's Avatar
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    Apr 2008
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    That error has been there forever, and I have no idea how you've worked up until now. SSSE3 support has been required since v10.0.

    The current kernel shouldn't have changed this, and by current I mean the one that was used for v15.1.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  4. #4
    Untangle Ninja
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    May 2008
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    1,335

    Default

    What processor? Is the bios up to date? Maybe it is time to upgrade? Be prepared if it upgrades it may fail then, who knows.

  5. #5
    Untangle Ninja sky-knight's Avatar
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    Default

    That's a Phenom II 9650.

    Which DOES support SSSE3. So I have no idea what is going on here.

    *Edit* SSE3 != SSSE3... so yeah CPU isn't supported and hasn't been for years. No idea how it worked before... perhaps it worked with i386?

    It's dead Jim, time for a new CPU.
    Last edited by sky-knight; 10-13-2020 at 05:04 PM.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  6. #6
    Untangle Ninja Jim.Alles's Avatar
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    Jul 2008
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    Central PA
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    Quote Originally Posted by sky-knight View Post
    It's dead Jim, time for a new CPU.
    HUH? what? you interrupted me watching my Star Trek episode!

  7. #7
    Untangler
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    Oct 2016
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    Left Coast
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    Default

    OK, so I need to do an upgrade on the CPU. Odd that it has been working for years with no problems.
    BTW, I love NGFW, this is only a minor setback for me. Looking forward to getting the firewall up and running on a newer machine.

  8. #8
    Untangle Ninja sky-knight's Avatar
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    Like I said... I think you were using the 32bit version. The compilation environment is very different.

    The last install-able version for that is v15.0, so then you have the OS upgrade to v15.1, and on up to v16.0.1 current which is the final release. So you have to kick over to the 64bit version of Untangle, which is what you're trying to install now and running into that snag.

    But the CPU was released March 2008, when the CPU is old enough to drive... it's time for a new one!
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  9. #9
    Untangler
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    Oct 2016
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    Oddly enough, I seem to be running the 64 bit variant.
    Build: 15.1.2.20200929T040612.d1c019a901-1buster
    Kernel: 4.19.0-8-untangle-amd64

    I will find a newer machine probably this weekend. In the meantime, I have turned off updates.

  10. #10
    Untangle Ninja
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    May 2008
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    1,335

    Default

    The problem is the lack of ssse3 not 32 vs 64. The question should be would it work without it? How bad is the performance hit? Should Untangle remove the requirement? Or at least have a test during the upgrade process to keep from killing working boxes?

    AMD has had 64 bit almost forever at least in computer years.

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