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  1. #11
    Untangler
    Join Date
    Oct 2016
    Location
    Left Coast
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    73

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    I'm having a similar problem, and it's all because of the NIC device names and how they won't let me edit them. Old machine had a number of different NICs over the years, not the new one. I wish I could do a restore of only a few items (All except phys. NIC devices).

    Anyone know how to edit the backup files?

  2. #12
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,498

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    If your configuration has cruft built up that's only really addressed by restore without networking. Then you manually rebuild the interfaces.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  3. #13
    Untangle Ninja
    Join Date
    Jan 2009
    Posts
    1,186

    Default

    Quote Originally Posted by sky-knight View Post
    Yeah that's not how restores work... on restore it picks a NIC to put them on. You shouldn't be seeing ghost interfaces.
    Well, nothing ever works like it's supposed to does it, now I have 8 interfaces on a z4+. Sigh.

  4. #14
    Untangler
    Join Date
    Oct 2016
    Location
    Left Coast
    Posts
    73

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    You can delete the old (non-existent) interfaces. Don't forget the "save" button. I did that, and my setup is correct now.

  5. #15
    Untangle Ninja
    Join Date
    Jan 2009
    Posts
    1,186

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    When support just up and clocks out without a word and after awhile you're like... should I go home?

  6. #16
    Untangle Ninja
    Join Date
    Jan 2009
    Posts
    1,186

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    This is interesting. If this is what support for paid subscriptions is like, I can't even imagine how many weeks unpaid support would drag on.

  7. #17
    Untangle Ninja
    Join Date
    Jan 2009
    Posts
    1,186

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    I've been wanting to play around with one of those Dream Machines, for this small office it seems like this is a fine opportunity to bring one of those in for giggles and swap it out when I let this complete subscription lapse in a couple of weeks. I have another office I can use this z4 in with the free tier.

  8. #18
    Newbie
    Join Date
    Dec 2020
    Posts
    1

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    I have two identically configured Untnagles, I can check everything on the new unit and if I'm happy with the results I move the wires off the old to the new. Assuming all is good now, I add the UID to my untangle account and transfer the subscription.

  9. #19
    Master Untangler CMcNaughton's Avatar
    Join Date
    Feb 2015
    Location
    Denver, CO
    Posts
    194

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    Quote Originally Posted by fasttech View Post
    I've been wanting to play around with one of those Dream Machines, for this small office it seems like this is a fine opportunity to bring one of those in for giggles and swap it out when I let this complete subscription lapse in a couple of weeks. I have another office I can use this z4 in with the free tier.
    Hey, fasttech - I don't see any tickets (ever) under this email address, but if you want to PM me the email/ticket#, I'll take a look. To be fair, I didn't see any "z4 interfaces" tickets yesterday in the Support queue, but that doesn't mean it wasn't there. Anyways, let me know if I can help.

  10. #20
    Untangle Ninja
    Join Date
    Jan 2009
    Posts
    1,186

    Default

    Quote Originally Posted by CMcNaughton View Post
    Anyways, let me know if I can help.
    Actually this was resolved a couple of months ago, Jamie put in a bit of time and helped me get it to a state where I could complete the setup. Thanks for checking up on it.

    Runs like a dream by the way.

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