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  1. #1
    Untangle Ninja
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    Jan 2009
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    1,168

    Default I see that Auto Renew can't be toggled off in the Command Center anymore.

    I find that very interesting. Those kinds of sales shenanigans say a lot about where a company's going. That's ok, though, I know just how to deal with that.

  2. #2
    Untangle Ninja sky-knight's Avatar
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    Apr 2008
    Location
    Phoenix, AZ
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    25,250

    Default

    WTF are you talking about I literally just did that.

    I click a subscription, and I hit toggle auto renewal. DONE

    Ever consider the reason support isn't getting back to you is they haven't figured out how to politely inform you that the problem exists between the keyboard and the chair?

    I've been trying to replicate your problems all week... not ONE of them is on my bench. I've been trying to update my brain since I seem to be wrong on stuff. But yet... I can restore my live system with 6 configured interfaces to a 2 interface VM in Virtualbox and delete the extras easily...

    So your situation with your z4 makes no sense. Then there's this...
    Last edited by sky-knight; 10-23-2020 at 11:30 AM.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  3. #3
    Untangle Ninja
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    Jan 2009
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    1,168

    Default

    What is wrong with you Rob, seriously?

    You can't have been replicating my problem all week if I only did the restore the day before yesterday.

    Why are you even doing trying to replicate my problem.

    It's not complicated, I did a restore, I now have eight interfaces.

    The support guy isn't telling me anything. He's not working on the box, he doesn't even tell me to standby. I could, and will fix this myself.

    It's nice to know this is how support works though. I'm really glad I'm not in a crunch.

    I really don't know who you think you're talking to but the likelyhood of us running into each other in person is really high and I can't wait to see if you're man enough to talk to me in person like you address people on this forum.

  4. #4
    Untangle Ninja
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    Jan 2009
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    1,168

    Default

    I have a renewal in just under a month. When I try to toggle the Auto Renew off a pop up msg shows that tells me to call Sales.

    Would you Rob, would you like me to prove that statement with a screenshot?

  5. #5
    Untangle Ninja
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    Jan 2009
    Posts
    1,168

    Default

    I'm up to 34 free Untangle installs. This sub is nothing. I just thought I'd give a little back. I really don't need this friction, I have too much to do. I just need to decide what I'm going to do about this office. Rob's attitude, Untangle support's handling of this, their lack of communication, and the way Sales seems to be approaching things. There are too many other options.

  6. #6
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
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    9,195

    Default

    Quote Originally Posted by fasttech View Post
    I have a renewal in just under a month. When I try to toggle the Auto Renew off a pop up msg shows that tells me to call Sales.
    That was changed if disabling within 30 days of renewal.

    So you are both right.
    Last edited by jcoffin; 10-23-2020 at 12:42 PM.
    fasttech likes this.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  7. #7
    Untangle Ninja
    Join Date
    May 2008
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    1,332

    Default

    If you don't want to renew. Remove your credit card info if you can.

    Quote Originally Posted by jcoffin View Post
    That was changed if disabling within 30 days of renewal.
    If you can do that, can you stop the nag about expired card? It comes up every time I log in. It has been happening for 3 years and the card will expire again before renewal next year. LOL
    fasttech likes this.

  8. #8
    Untangle Ninja sky-knight's Avatar
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    Phoenix, AZ
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    Default

    Quote Originally Posted by jcoffin View Post
    That was changed if disabling within 30 days of renewal.

    So you are both right.
    When because I just disabled a sub that renews next week, last week... But it is a monthly.

    And if that's accurate, you people need to knock that crap off. I don't have time to call sales because a customer changed their minds, and as a reseller I don't need or want any more interaction with your sales team than I already have. It's a waste of time!

    Don't get me wrong, Juan is great... but I'm busy darn it!
    Last edited by sky-knight; 10-23-2020 at 01:10 PM.
    JasonJoel likes this.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  9. #9
    Untangle Ninja
    Join Date
    Feb 2016
    Posts
    1,121

    Default

    Quote Originally Posted by jcoffin View Post
    That was changed if disabling within 30 days of renewal.
    I feel like there's a lot of tinkering going on. My feeling probably isn't accurate because any evidence I have is anecdotal, but for me, borked stuff and changing stuff and customers being the last to know isn't comforting. On the plus side I'm more intentional and deliberate about Untangle, but to the extent that that's driven by heightened caution about the product and service, it's probably a wash at best.
    fasttech likes this.

  10. #10
    Untangle Ninja sky-knight's Avatar
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    Apr 2008
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    Phoenix, AZ
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    25,250

    Default

    Yes, it seems like Untangle is suffering from leadership issues, talent drain, AND COVID related teleworking communications problems.

    Which would make them just like every other technology and related firm I work with these days.

    All of them are just a bit off... I'd be annoyed but that just seems to be 2020 in a nutshell.
    Last edited by sky-knight; 10-23-2020 at 06:00 PM.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

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