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  1. #1
    Untangler
    Join Date
    Aug 2016
    Posts
    77

    Default Hung during upgrade

    Screenshot_20210207-184426.png


    Any advice for me beyond nuke?

    My upgrade process got stuck. Power cycle lands me back at this same spot. Thank you!

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    9,385

    Default

    I'm hoping the upgrade was not done via mobile.
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  3. #3
    Untangle Ninja
    Join Date
    May 2008
    Posts
    1,442

    Default

    I am hoping he had a backup. Maybe the first thing an upgrade should do is save a backup some place that could be accessed if all else fails.
    sperman likes this.

  4. #4
    Untangler
    Join Date
    Aug 2016
    Posts
    77

    Default

    I don't recall if I did the update via mobile or not. It's possible that I did, although I don't think I would've due to the UI. Probably not a huge deal for me to reinstall, was just curious if I might have an easy escape route. I'll hook up a monitor and see what I've got. Thank you!

  5. #5
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    9,385

    Default

    If it is still stuck on the upgrade screen and you don't have support, I would go ahead and try rebooting since your other choice is re-installing.
    skearton likes this.
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    If you need Untangle support please call or email support@untangle.com

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