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  1. #1
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    Mar 2021
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    Default A Failed Drive, Reinstallation, and the u50x appliance

    Hello Untanglers,

    The WD Blue drive in our Untangle u50x appliance has died, and I cannot for love or money get Untangle to reinstall on the newly replaced drive. I can see the drive in the BiOS (yay!) so I know the port is functional. I have managed to create a USB installer that works, and I can boot the appliance. However, I keep getting stuck where it's looking for a CD-ROM drive that the u50x lacks entirely.

    I suspect I need to tell it to load itself from another path, but that path is not specified in the instructions, nor is it obvious to me where to find what it needs on the USB disk. I tried /dev/usb, hoping that it would see the USB drive as a viable source, but that is insufficient.

    Can you lend a hand?

    Thanks in advance,
    Tom

  2. #2
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,234

    Default

    That error means your installation media is corrupted, download it again, and recreate your USB.

    If you're using Windows, I highly recommend Rufus to "burn" the ISO.

    https://support.untangle.com/hc/en-u...a-Bootable-USB

    I'm not a fan of Win32DiskImager...

    Anyway, use Rufus and try again. https://rufus.ie/
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  3. #3
    Newbie
    Join Date
    Mar 2021
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    Default

    Apparently, what you need to do is:

    dmesg

    then identify where your external USB is (sda, sdb, etc) and which number. In my case, it was sdb1. After that,

    mount /dev/sdb1 /mnt

    Then during install specify the /dev/sdb1 as the path for the CD ROM.

    That's documentation that belongs in the Wiki, and I am going to try to propose an edit.

  4. #4
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
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    26,234

    Default

    Quote Originally Posted by tbridge View Post
    Apparently, what you need to do is:

    dmesg

    then identify where your external USB is (sda, sdb, etc) and which number. In my case, it was sdb1. After that,

    mount /dev/sdb1 /mnt

    Then during install specify the /dev/sdb1 as the path for the CD ROM.

    That's documentation that belongs in the Wiki, and I am going to try to propose an edit.
    No it doesn't... because the media is supposed to locate and mount itself. If it's not, that means there's something wrong with it.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

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