A Failed Drive, Reinstallation, and the u50x appliance

[tbridge]

Hello Untanglers,

The WD Blue drive in our Untangle u50x appliance has died, and I cannot for love or money get Untangle to reinstall on the newly replaced drive. I can see the drive in the BiOS (yay!) so I know the port is functional. I have managed to create a USB installer that works, and I can boot the appliance. However, I keep getting stuck where it's looking for a CD-ROM drive that the u50x lacks entirely.

I suspect I need to tell it to load itself from another path, but that path is not specified in the instructions, nor is it obvious to me where to find what it needs on the USB disk. I tried /dev/usb, hoping that it would see the USB drive as a viable source, but that is insufficient.

Can you lend a hand?

Thanks in advance,
Tom

[sky-knight]

That error means your installation media is corrupted, download it again, and recreate your USB.

If you're using Windows, I highly recommend Rufus to "burn" the ISO.

https://support.untangle.com/hc/en-u...a-Bootable-USB

I'm not a fan of Win32DiskImager...

Anyway, use Rufus and try again. https://rufus.ie/

[tbridge]

Apparently, what you need to do is:

dmesg

then identify where your external USB is (sda, sdb, etc) and which number. In my case, it was sdb1. After that,

mount /dev/sdb1 /mnt

Then during install specify the /dev/sdb1 as the path for the CD ROM.

That's documentation that belongs in the Wiki, and I am going to try to propose an edit.

[sky-knight]

Apparently, what you need to do is:

dmesg

then identify where your external USB is (sda, sdb, etc) and which number. In my case, it was sdb1. After that,

mount /dev/sdb1 /mnt

Then during install specify the /dev/sdb1 as the path for the CD ROM.

That's documentation that belongs in the Wiki, and I am going to try to propose an edit.

No it doesn't... because the media is supposed to locate and mount itself. If it's not, that means there's something wrong with it.