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  1. #1
    Untangler
    Join Date
    May 2020
    Posts
    32

    Default UPGRADE is STUCK!!!

    The last 20 minutes!


    HELP.PNG

  2. #2
    Untangler
    Join Date
    May 2020
    Posts
    32

    Default

    Never mind! I did a reboot and it came back up 16.5.2! SO MUCH for the scary screen!
    jcoffin likes this.

  3. #3
    That Which Lurks Below
    Join Date
    Jul 2018
    Posts
    134

    Default

    If that happens again, try Ctrl + F5 to refresh your browser window without cached contents. Browser caching is almost always the cause when you're 'stuck' on that upgrade log screen.
    Græme Ravenscroft • Technical Marketing Engineer
    ('gram', like the unit of measurement)
    he/him
    Please don't reboot your NGFW.
    How can we make Arista ETM products better?

  4. #4
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,542

    Default

    Yeah, this is one of those things. Those of us that have been around forget about it too.

    But the TLDR is upgrades are browser cache corruption causing monsters. The code tells the browser to not cache this stuff... but they do anyway.

    So I've learned that before I do ANYTHING involving a freak out regarding Untangle during an upgrade, I swap to a different browser or crack open a private window. Ctrl + F5 is often simply not enough, though digging into your browser's configuration and clearing the cache will.
    gravenscroft likes this.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  5. #5
    Master Untangler
    Join Date
    Oct 2017
    Posts
    166

    Default

    Since my upgrade my 2nd wan has been offline. I’m trying to figure out what got changed. Unfortunately I just had shoulder replacement surgery so I can’t get back behind everything to directly connect into the metronet modem to check all the addresses and overrides to see if something changed that didn’t update. Anyone else ever have this happen?

    I should’ve stated. Everything shows connected green and full duplex. It’s just not connecting to the Failover.
    Last edited by Loudog2; 08-24-2022 at 05:13 AM.

  6. #6
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,542

    Default

    Double check your test for that WAN.

    But no, upgrades haven't broken basic network connectivity in years. So you're down to testing that link itself, which you should be able to do remotely. Just ping the gateway, the next hop past, etc.
    gravenscroft likes this.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  7. #7
    Master Untangler johndball's Avatar
    Join Date
    Apr 2008
    Location
    Virginia
    Posts
    179

    Default

    So I have two clients with the same "issue" (is it really an issue?). Did the whole private browser song and dance... how long before I should reboot? We're at 40 minutes now for each client. Network traffic is flowing, only hiccup is VPN is not working at the moment for one of the clients.

    Dashboard shows 16.5.2 for one client, other client still shows disconnected from the Control Center dashboard and is running version "16.5" which it was running 16.5.1 prior to upgrade.
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    --
    "I have often regretted my speech, never my silence." - Xenocrates
    "Untangling" since 2007
    https://www.johndball.com

  8. #8
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,756

    Default

    I would ssh to the boxes and look at the /var/log/uvm/upgrade.log to see if the upgrade is done.
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  9. #9
    Master Untangler johndball's Avatar
    Join Date
    Apr 2008
    Location
    Virginia
    Posts
    179

    Default

    I let it soak for 48 hours, same message, rebooted, and was greeted by this warning. The one appliance is back in the ETM dashboard, VPN works, and apps are reporting.

    The other appliance is going on 49 hours and won't be rebooted until later this week (that client is more critical in nature).

    Capture.PNG
    --
    "I have often regretted my speech, never my silence." - Xenocrates
    "Untangling" since 2007
    https://www.johndball.com

  10. #10
    That Which Lurks Below
    Join Date
    Jul 2018
    Posts
    134

    Default

    Quote Originally Posted by johndball View Post
    I let it soak for 48 hours, same message, rebooted, and was greeted by this warning.
    DM me your UID and I'll take a look.
    Græme Ravenscroft • Technical Marketing Engineer
    ('gram', like the unit of measurement)
    he/him
    Please don't reboot your NGFW.
    How can we make Arista ETM products better?

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