Untangle for Windows Will not Start!!!

[MorrisonS]

I'll get back to you soon...

[MorrisonS]

OK

Try this.
Quit the systray app (it actually has nothing to do with the service).
Stop the service from the control panel.
wait a few minutes
Open C:\Program Files\Untangle\UntangleForWindows.vmx in Wordpad and add these lines at the end:
hints.hideAll = "TRUE"
msg.noOk = "TRUE"

Then delete *.lck *.vmem and *.vmss in C:\Program Files\Untangle\
FYI I didn't have any files to delete
Then start the service from control panel and see if it starts.

did you want me to start systray app?
it has not started yet

[dmorris]

did you want me to start systray app?
it has not started yet

No don't restart the systray app (its not necessary and only complicates things)

[MorrisonS]

No don't restart the systray app (its not necessary and only complicates things)

Ok So where do we go from here?

[MorrisonS]

Hay I was looking at that file and I had the lines in it...
hints.hideAll = "TRUE"
msg.noOk = "TRUE"

extendedConfigFile = "UntangleForWindows.vmxf" (I DON'T HAVE THIS FILE!!!)
hints.hideAll = "TRUE" (I added)
msg.noOk = "TRUE (I added)

[dmorris]

Ok So where do we go from here?

so that had no effect ...

let me ask around for ideas.

It appears that your vmplayer is getting launched, however its not launching the vmware-vmx.exe (the actual vm)

[MorrisonS]

Ok I'll be on line for awhile.

[dmorris]

Ok I'll be on line for awhile.

OK, we're going to provide you a new build to try.

What user did you install as?

Are you willing to do a gotomeeting with us so we can see your desktop and poke around?

[dknyinva]

so that had no effect ...

let me ask around for ideas.

It appears that your vmplayer is getting launched, however its not launching the vmware-vmx.exe (the actual vm)

I've been following this thread and it is exactly what you said above. vmplayer launch, but nowhere I see the vmware-vmx.exe is started or running. The workaround I've been doing is launching the vmware console and once it is in running mode status, I just minimize it.

Thanks for the support

[dmorris]

I've been following this thread and it is exactly what you said above. vmplayer launch, but nowhere I see the vmware-vmx.exe is started or running. The workaround I've been doing is launching the vmware console and once it is in running mode status, I just minimize it.

Thanks for the support

nice!
this lets us know we're barking up the right tree.

thanks!