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  1. #41
    Untangler
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    I'll get back to you soon...

  2. #42
    Untangler
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    Exclamation

    Quote Originally Posted by dmorris View Post
    OK

    Try this.
    Quit the systray app (it actually has nothing to do with the service).
    Stop the service from the control panel.
    wait a few minutes
    Open C:\Program Files\Untangle\UntangleForWindows.vmx in Wordpad and add these lines at the end:
    hints.hideAll = "TRUE"
    msg.noOk = "TRUE"

    Then delete *.lck *.vmem and *.vmss in C:\Program Files\Untangle\
    FYI I didn't have any files to delete
    Then start the service from control panel and see if it starts.
    did you want me to start systray app?
    it has not started yet

  3. #43
    Untangle Junkie dmorris's Avatar
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    Quote Originally Posted by MorrisonS View Post
    did you want me to start systray app?
    it has not started yet
    No don't restart the systray app (its not necessary and only complicates things)
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  4. #44
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    Quote Originally Posted by dmorris View Post
    No don't restart the systray app (its not necessary and only complicates things)
    Ok So where do we go from here?

  5. #45
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    Hay I was looking at that file and I had the lines in it...
    hints.hideAll = "TRUE"
    msg.noOk = "TRUE"

    extendedConfigFile = "UntangleForWindows.vmxf" (I DON'T HAVE THIS FILE!!!)
    hints.hideAll = "TRUE" (I added)
    msg.noOk = "TRUE (I added)

  6. #46
    Untangle Junkie dmorris's Avatar
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    Quote Originally Posted by MorrisonS View Post
    Ok So where do we go from here?
    so that had no effect ...

    let me ask around for ideas.

    It appears that your vmplayer is getting launched, however its not launching the vmware-vmx.exe (the actual vm)
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  7. #47
    Untangler
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    Ok I'll be on line for awhile.

  8. #48
    Untangle Junkie dmorris's Avatar
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    Quote Originally Posted by MorrisonS View Post
    Ok I'll be on line for awhile.
    OK, we're going to provide you a new build to try.

    What user did you install as?

    Are you willing to do a gotomeeting with us so we can see your desktop and poke around?
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  9. #49
    Master Untangler
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    Quote Originally Posted by dmorris View Post
    so that had no effect ...

    let me ask around for ideas.

    It appears that your vmplayer is getting launched, however its not launching the vmware-vmx.exe (the actual vm)
    I've been following this thread and it is exactly what you said above. vmplayer launch, but nowhere I see the vmware-vmx.exe is started or running. The workaround I've been doing is launching the vmware console and once it is in running mode status, I just minimize it.

    Thanks for the support

  10. #50
    Untangle Junkie dmorris's Avatar
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    Quote Originally Posted by dknyinva View Post
    I've been following this thread and it is exactly what you said above. vmplayer launch, but nowhere I see the vmware-vmx.exe is started or running. The workaround I've been doing is launching the vmware console and once it is in running mode status, I just minimize it.

    Thanks for the support
    nice!
    this lets us know we're barking up the right tree.

    thanks!
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    If you need Untangle support please call or email support@untangle.com

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