IPS is enabled but is not active

[BarryDingle]

Hi everyone --

I have a box running Untangle 15.1.0.20200615T124608.a9d75cc95d-1buster with kernel 4.19.0-8-untangle-686-pae. I am unable to get IPS working at all - if I enable it, the power light turns red and it says "Intrusion Prevention is enabled but is not active." I've removed the app, rebooted, reinstalled, and then re-enabled the app, and it does the same thing... Any ideas what might be causing this issue?


Thanks in advance for any assistance anyone can provide!

[jcoffin]

Upgrade to 16.1. There were some issues with bad signature files in the early versions.

[BarryDingle]

Upgrade to 16.1. There were some issues with bad signature files in the early versions.

I actually checked for updates right away - it says 'No Upgrades Available'. I wonder if maybe this UID isn't provisioned for the upgrade?

I know that the web interface was not responding the other day, so I had to reboot the box. There is now a notification that says 'An upgrade process has been interrupted.' But I cannot get it to grab the update - it thinks it's up to date.

[sky-knight]

If you're on v15.1 and no upgrades are available you need to open a ticket with Untangle support so they can fix you.

OR, you need to reinstall the platform. v16.1.1 is available for all units. v16.2 is rolling out.

[BarryDingle]

If you're on v15.1 and no upgrades are available you need to open a ticket with Untangle support so they can fix you.

OR, you need to reinstall the platform. v16.1.1 is available for all units. v16.2 is rolling out.

Thank you for your assistance. I've reached out to support to see if we can figure out why it won't upgrade.

[BarryDingle]

Just a final followup - Græme with Untangle support was able to get my box updated to v16 and now Intrusion Prevention works. So, shout out to Untangle support! These guys are great!