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  1. #1
    Untanglit
    Join Date
    Jul 2012
    Posts
    17

    Default IPsec tunnel newb question

    Trying to evaluate an offsite server that requires IPSec, so I downloaded the app a couple of days ago to check it out.

    1) I must have loaded the app previously because it only gave me 5 days (I think) to trial. Any way to reset that? If this connection works, I'll be buying the app.
    2) I have a successful IPSec tunnel connection with the remote (according to the screen; Active), but PING to the remote host won't work from Untangle itself, or a from a PC on the local network. Target device is not a windows machine, and I've been told I should be able to ping that machine, but my ping is timing out. Anyone have any advice? Log settings to check?

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,762

    Default

    1. Email your UID to support.

    2. Check the IPsec Log tab in IPsec app.
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  3. #3
    Untanglit
    Join Date
    Jul 2012
    Posts
    17

    Default

    Done. Thanks!

    The log tells me a lot of things, but nothing conclusively bad. Seems like the tunnel itself is running, but I'm not sure if the PING traffic should show up there, or if it is and I'm missing it.

  4. #4
    Untanglit
    Join Date
    Jul 2012
    Posts
    17

    Default

    One of the things that's bugging me: when I had OpenVPN active, it showed an entry in the Route Table on Untangle, but I never see an entry for the IPSec tunnel. Be gentle with my ignorance.

  5. #5
    Untangler jcoffin's Avatar
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    Aug 2008
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    Lake Tahoe
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    9,762

    Default

    Is the local and remote networks different ranges?
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  6. #6
    Untanglit
    Join Date
    Jul 2012
    Posts
    17

    Default

    Yes.

  7. #7
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
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    Lake Tahoe
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    Default

    I would starting tcpdump to check if the packets are making it to the remote network.
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    If you need Untangle support please call or email support@untangle.com

  8. #8
    Untanglit aks82info's Avatar
    Join Date
    Nov 2016
    Location
    Global
    Posts
    26

    Default

    You should double check the firewall and routes setting at other side as well


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