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  1. #1
    Untangler
    Join Date
    Sep 2008
    Posts
    73

    Default I'm getting 789 errors from Win10 clients (probably user error)

    Hi guys, I'm trying to get IPsec setup on my Untangle so I can connect from Win10 clients.

    I'm using Untangle 13.0.0.

    I found this guide for setting-up Untangle:

    https://support.untangle.com/hc/en-u...PN-to-L2TP-VPN

    I found this guide for setting-up Win10 clients to VPN into Untangle:

    https://support.untangle.com/hc/en-u...-Configuration

    I have done nothing else in Untangle. Specifically, I didn't enable any tunnels or anything, as those seemed to be site-to-site options and I just want a couple of Windows clients to be able to connect. So I've only followed the instructions in the guides above.

    When I try to connect, I get a fairly long delay or 30 or 60 seconds, and then an error 789 from my Windows clients.

    The Untangle box doesn't seem to show anything in the logs? It almost seems like I'm not getting through to the Untangle box.

    If I telnet to "<my IP> 1701" I get "could not open connection to the host."

    Any ideas on where I should start? I didn't have to do any port forwarding in Untangle, did I?

  2. #2
    Untangler
    Join Date
    Sep 2008
    Posts
    73

    Default

    Any ideas where to start debugging this?

    I have a paid license, should I open a support ticket somehow?

  3. #3
    Master Untangler
    Join Date
    Aug 2016
    Location
    Canada/Quebec
    Posts
    136

    Default

    If you take 5 second and google it

    You will find lot off tip and solution for error 789

    Take a look her
    Untangle for home V13, Qotom J1900, 8 Gig ram, 60 Gig SSD

  4. #4
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,510

    Default

    That's not an error the forums are going to be very good at helping with... it can be way too many things, please recheck your client configuration.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  5. #5
    Untangler
    Join Date
    Sep 2008
    Posts
    73

    Default

    Yeah I googled 789, mostly malware clickbait there.

    The thing is, I figured I'd be able to telnet into my Untangle at 1701, and it would at least open a connection. Because it doesn't seem to talk to my clients at all.

    But maybe I cannot telnet into 1701.

    I just wanted to know that the Untangle box is responding to my clients, because it sort of seems like the clients are just sitting there for a while, getting no response, and then tossing a 789.

    I'm working w/ support, hopefully they find something.

  6. #6
    Untangler
    Join Date
    Sep 2008
    Posts
    73

    Default

    Frack, I had a port forwarding rule that was conflicting, a stupid Sprint cellular thing. How the heck could I miss that?

    Kudos to Untangle for finding it, the IPsec works fantastically.

  7. #7
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,510

    Default

    It's always the little things... Don't worry about it, we've all been there!
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

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