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  1. #1
    Master Untangler SirBC's Avatar
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    May 2008
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    San Carlos, CA
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    Default Logging question

    Tech support for the PBX that I use requires port 22 to be open so they can connect and configure the PBX. I have setup the port forward rule and have the port forward rule setup to only allow connections from the IP of their tech support. However, they are unable to connect. I have tested this from my home computer and it works fine, but for whatever reason they cannot connect.

    Is there a log file that I can look at that I would show if their IP is even hitting Untangle?

    -Dave

  2. #2
    Untangle Ninja sky-knight's Avatar
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    Default

    I don't know of any log files... but if you get them on the phone and ask them to try it

    Code:
    tcpdump -i eth0 host thier.ip.here.ok
    will show you only the packets to or from that specific host.

    I would say if it works for your home and not for them, someone is fat fingering the IP address.

    PBX support guys aren't generally the brightest bulbs... :P
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  3. #3
    Master Untangler SirBC's Avatar
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    Default

    Thanks, I'll give that a try.

  4. #4
    mdh
    mdh is offline
    Untangle Ninja mdh's Avatar
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    Default

    Any chance that you have DHCP and pay attention to your IP, while they rely on cached IP addresses?

  5. #5
    Master Untangler SirBC's Avatar
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    Default

    Quote Originally Posted by mdh View Post
    Any chance that you have DHCP and pay attention to your IP, while they rely on cached IP addresses?
    They are trying to connect to my public IP (which is static), which is then forwarded to a static private IP.

    I am trying to troubleshoot this while on vacation so I don't have physical access to either Untangle or the PBX. I am starting to think the PBX has banned their IP (fail2ban). I am back on Thursday and will do the tcpdump then.

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