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  1. #1
    jpm
    jpm is offline
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    Default Untangle blocking web site...

    Our company has to use an upstream providers support portal website. Recently this upstream provide has come under new ownership and we were given a new site that transports https traffic on non-standard port 453. Now when I'm connected directly to my border router I can access the site, when I'm trying to view the page through the untangle I get "connection interrupted" errors.
    The first thing I did was to add a rule in the policy manage that any traffic on port 453 should use the "No Rack" policy. This made no difference. When I try to load the page I see activity on many of modules indicating that the Policy Manager rule might be getting ignored for some reason.
    I need some help getting this working. Any assistance would be greatly appreciated.

    my Untangle is in Bridge Mode
    The site is https://ease.centurylink.com:453/

    Regards,
    Jason Meyer

  2. #2
    Untangle Ninja gotkimchi's Avatar
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    Default

    could you try this. config, networking, upper right hand corner advanced, bypass rule.
    add a rule for destination port 453 and save.
    to be understood, you must first understand. :)
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

  3. #3
    jpm
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    Default

    I was looking for this area as I remembered it from one of the many webanairs I've attended. Thanks for the reminder, I'll post back with the results.

  4. #4
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    Default

    Quote Originally Posted by gotkimchi View Post
    could you try this. config, networking, upper right hand corner advanced, bypass rule.
    add a rule for destination port 453 and save.
    I have the same issue too.
    But after I add a DNS bypass role from Untangle.Everytings is fine now.
    I just konw I need to add this role, but I don`t konw why?
    Can you tell me why we need to add this bypass role to Untangle?Because I can not see any DNS bypass role from guide line

    Thanks~

  5. #5
    Untangle Ninja gotkimchi's Avatar
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    Default

    There are many types of networks. Pending on the network, sometimes the DNS has issues, that is why I suggested to bypass DNS.
    I would say 95% or higher, this is not needed, if you have complex network, multiple subnets, DNS server on the inside on a different subnet, and etc. you might need to do this.
    to be understood, you must first understand. :)
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

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