User is not getting test emails from our marketing company

[jrsitman]

We use Convio for our marketing and for some reason the test emails she normally sends herself are not getting to her inbox or quarantine. Where can I look to see where they went or if they ever got through at all?

[jcoffin]

Have you checked the spam event log?

[jrsitman]

They all arrived about 15 minutes ago. They took over two hours to get delivered. How would I trouble shoot this?

[jcoffin]

Have you checked the spam event log?

Same answer.

[jrsitman]

nope nothing in there related to the delayed emails

[jcoffin]

It will tell you when Untangle saw the email pass through. Most likely the delay is at the mail campaign service.

[jrsitman]

Then I'm looking in the wrong log. Can you tell me exactly where to look, please?

[jcoffin]

Look at the date column in the spam blocker event log.



spam-event-log.jpg

[jrsitman]

Ok, I was looking in the correct place. I have 40 pages in the log. But it only has the first time as 3:16 pm and the last time as 3:50 pm. Where is the rest of the days mail?

[jcoffin]

Do you have more pages? Pages are at the bottom of the screen.