Page 1 of 2 12 LastLast
Results 1 to 10 of 13
  1. #1
    Master Untangler
    Join Date
    Feb 2013
    Posts
    146

    Default User is not getting test emails from our marketing company

    We use Convio for our marketing and for some reason the test emails she normally sends herself are not getting to her inbox or quarantine. Where can I look to see where they went or if they ever got through at all?

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,714

    Default

    Have you checked the spam event log?
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Master Untangler
    Join Date
    Feb 2013
    Posts
    146

    Default

    They all arrived about 15 minutes ago. They took over two hours to get delivered. How would I trouble shoot this?

  4. #4
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,714

    Default

    Quote Originally Posted by jcoffin View Post
    Have you checked the spam event log?
    Same answer.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  5. #5
    Master Untangler
    Join Date
    Feb 2013
    Posts
    146

    Default

    nope nothing in there related to the delayed emails

  6. #6
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,714

    Default

    It will tell you when Untangle saw the email pass through. Most likely the delay is at the mail campaign service.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  7. #7
    Master Untangler
    Join Date
    Feb 2013
    Posts
    146

    Default

    Then I'm looking in the wrong log. Can you tell me exactly where to look, please?

  8. #8
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,714

    Default

    Look at the date column in the spam blocker event log.



    spam-event-log.jpg
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  9. #9
    Master Untangler
    Join Date
    Feb 2013
    Posts
    146

    Default

    Ok, I was looking in the correct place. I have 40 pages in the log. But it only has the first time as 3:16 pm and the last time as 3:50 pm. Where is the rest of the days mail?

  10. #10
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,714

    Default

    Do you have more pages? Pages are at the bottom of the screen.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO 3.6.0 PL2