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  1. #1
    Master Untangler
    Join Date
    Jan 2011
    Posts
    110

    Default UT 10 TX/RX screen freezes, internet drops out

    Hello, I have had a problem occur twice in the past 2 weeks with my UT10 Premium, latest updates. The problem occurred once before the last minor update, and once after the latest minor update.

    I'm not really sure how to explain it, but the UT box (a custom Core i5 system that has been running flawless for 6 months prior to this) will stops functioning.

    -The TX/RX in orange and green stops working, and displays the same TX/RX data.
    -The rest of the box looks normal, can navigate through all menus, both our ISPs are online and passing tests, etc.
    -I can remotely access Untangle from within the internal network
    -Some features, such as dropbox and skype appear to be online on network systems, despite not having regular internet access

    The only way I have been able to resolve so far, is to reboot Untangle..... and then everything works fine again for 5-7 days again.

    Anyone experienced anything similar?If not, I will know its just me and a local issue.

    Thanks for any input!

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,712

    Default

    Just open a support ticket.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Master Untangler
    Join Date
    Jan 2011
    Posts
    110

    Default

    Ok thanks, will do.

  4. #4
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
    Posts
    17,486

    Default

    "internet drops out"
    I would start here and follow these steps: http://wiki.untangle.com/index.php/The_Internet_is_Down

    "The only way I have been able to resolve so far, is to reboot Untangle..... and then everything works fine again for 5-7 days again."
    Read this:
    http://wiki.untangle.com/index.php/A_Reboot_Fixed_It
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

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