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  1. #1
    Master Untangler
    Join Date
    Jul 2011
    Posts
    150

    Default Intermittent Untangle Alerts

    I keep seeing two alerts on my Untangle install every 2 to 3 hours. Nothing appears wrong when they occur, Internet connection is up and working fine, the UT box can ping untangle.com

    Failed to connect to Untangle [updates.untangle.com:80]

    and

    Failed to connect to Untangle [license.untangle.com:443]


    My license is renewing next month on the 15th, which I wonder about because of the license portion of that.

    Other than that, what should I be looking at to see where these are coming from?

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,655

    Default

    The Untangle is being blocked to the update and license servers. It wouldn't see updates and license renews.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Master Untangler
    Join Date
    Jul 2011
    Posts
    150

    Default

    So if I can ping updates.untangle.com and license.untangle.com as the error message is being displayed, I wouldn't think it's a block issue.

    This is the ping from the from the UT box as the error is displayed.Untitled.png

  4. #4
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,655

    Default

    The test is only done on first login. Refresh the browser to test again. Also the test is actually testing connection, not just ping.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  5. #5
    Master Untangler
    Join Date
    Jul 2011
    Posts
    150

    Default

    Yep. You're right, I ran the ping test, not the connection test.

    Hmm. The connection test is failing. But, I'm not getting an alert now while testing.

    Odd.

  6. #6
    Master Untangler
    Join Date
    Jul 2011
    Posts
    150

    Default

    Scratch that. It appears to be working again.
    Last edited by JeffVCS; 09-26-2016 at 04:37 PM.

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