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  1. #1
    Master Untangler
    Join Date
    Jan 2014
    Posts
    115

    Default Download speed much lower than expected

    Figured I'd try here, before calling up support.

    Existing install, current version. Hardware is as follows:

    Supermicro box.

    2x Xeon E5602 8 core procs
    24g of Ram
    4 300gb SAS disks in Raid10, hardware raid, some LSI.
    2 Nics, 1 for wan, 1 for lan.
    Lan nic is onboard, Intel Chipset
    Wan nic is through PCI, Intel chipset

    1000/1000 connection, verified by going to the router and by passing untangle. Static IPs, dedicated fiber.

    Whenever I speed test, my download speed tends to max out around 400 Mbps, while upload hits around 900ish as expected. This doesn't matter what time of day, how many devices, or load.

    QoS settings are on, and are as follows:
    External download bandwith 1000 Mbit, upload 1000mbit
    Default Priority Medium
    qos.PNG

    Is Speedtest.net or the like by default put into the *low* category or something? As a test, I did change low to have a 100% limit on both up and down, no changes.

  2. #2
    Master Untangler ctaranto's Avatar
    Join Date
    Feb 2017
    Location
    MA
    Posts
    175

    Default

    First thing I would try is turning QoS off and see if you can hit 1000/1000 though Untangle...

  3. #3
    Master Untangler
    Join Date
    Jan 2014
    Posts
    115

    Default

    just did, same dice.

    I'm expecting a hit with the untangle processing, but had hoped that by literally throwing hardware at it I'd get closer than 50%.

    What's weird is the upload, since that gets right up to that point, showing the hardware can push it.

  4. #4
    Master Untangler ctaranto's Avatar
    Join Date
    Feb 2017
    Location
    MA
    Posts
    175

    Default

    I am on "pedestrian" 75/75 FiOS service, so I can't be of much further help, though I am curious about what others say.

  5. #5
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    25,056

    Default

    Stop using Speedtest.net, it's not scientific, and it is flat inaccurate at your performance level.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  6. #6
    Master Untangler
    Join Date
    Jan 2014
    Posts
    115

    Default

    Sure. Got an easy to use, accessible alternative? Great to say "Don't use X", but then I'm gonna expect you to provide a Y.

    My use of Speedtest included hoping to multiple sites, using multiple servers, and averaging out the loads. I'm not dumb.

  7. #7
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
    Posts
    17,747

    Default

    Turn of QoS and use the download test in troubleshooting.
    This is how much download speed Untangle itself gets. This traffic is not scanned or processed.
    If thats all Untangle can get, you'll need to figure out why it doesn't get more if you are expecting more.

    It will never be able to provide more bandwidth than it has access to.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  8. #8
    Untangle Ninja sky-knight's Avatar
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    Apr 2008
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    Phoenix, AZ
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    25,056

    Default

    Quote Originally Posted by onenerdyguy View Post
    Sure. Got an easy to use, accessible alternative?.
    Nope, because it doesn't exist.

    Speedtest.net doesn't exist to test your speed, it exists to sell anti-malware software.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  9. #9
    Master Untangler
    Join Date
    Jan 2014
    Posts
    115

    Default

    Any hints on where to look? Untangle is in router mode, is the edge device, and is connected directly into the fiber handoff. No tmuch between it to look at..

  10. #10
    Untangle Ninja sky-knight's Avatar
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    Apr 2008
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    Phoenix, AZ
    Posts
    25,056

    Default

    The only way to accurately test gigabit speeds is to download and upload something to your ISP itself.

    I've got a fiber handoff in LA that's between me and Datto's data center that limits all sessions though it to 800KB/Sec.

    So even if Speedtest.net's servers could service gigabit, the Internet itself cannot. Given the numbers you're reporting, I'd say it's working fine.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

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