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  1. #1
    Untangler
    Join Date
    Jul 2009
    Location
    Minneapolis/Saint Paul MN
    Posts
    79

    Question Untangle and Sonos | Sonos will not Update

    Looking for any suggestions/advice on this... I have looked at the Sonos web site and what is required to pass the Sonos update traffic but no matter what I seem to do with Port Forwarding and/or turning on/off Untangle apps, I can't get the Sonos to update when behind the Untangle NG Firewall. Once I connect it directly to the internet along with a laptop, I can update successfully.

    https://support.sonos.com/s/article/...-care-firewall

    Put it back behind the Untangle, and the update will fail. Anybody else seeing this or have a solution? Thank you in advance!
    Last edited by automationstation; 01-22-2019 at 02:56 PM. Reason: typos

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,684

    Default

    Filter reports with the IP of the Sonos to see what is blocking the Sonos update traffic.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untangler
    Join Date
    Jul 2009
    Location
    Minneapolis/Saint Paul MN
    Posts
    79

    Default

    See... I didn't even think of that. Thank you!

  4. #4
    Untanglit
    Join Date
    Aug 2016
    Posts
    20

    Default

    Run my Sonos gear behind Untangle and have no issues. Updates with no probs at all.
    Dont run any port forwarding either.

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