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  1. #1
    Master Untangler
    Join Date
    Mar 2017
    Location
    France, Paris
    Posts
    134

    Default access point (POE) plugged to a POE switch but not seen in untangle

    hi

    at home, i'm using a POE Access point, plugged to my switch (POE also).
    But I just discovered tonight that my access point is not seen from Untangle (in bridge mode).
    Normally, i can access my AP using 192.168.1.15, but in untangle, there is no hosts or devices or nothing with this IP. is it normal ? i should see the access point no ?

    my ISP modem see the access point and gives it the right IP (the ISP modem is the DHCP server)

    yes, i know, i should have untangle in router mode, but i have no choice. my isp modem doesn't let me !

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    7,816

    Default

    If the AP does not generate traffic across the Internet, Untangle will not see it since Untangle can only know about devices with sessions across it if it in bridge and not don't DHCP.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    23,346

    Default

    Yeah, the DHCP session isn't enough for Untangle's device table. Untangle needs the IP address attached to a device, to actually communicate after assignment. So if the WAP doesn't ever bother with the Internet, which is pretty normal for non-cloud integrated WAP, it'll juts never appear as a device.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  4. #4
    Master Untangler
    Join Date
    May 2008
    Posts
    933

    Default

    If the wap has diagnostics, ping google or something. Or check for updates?

  5. #5
    Master Untangler
    Join Date
    Mar 2017
    Location
    France, Paris
    Posts
    134

    Default

    ok thanks.

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