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  1. #21
    Untangler
    Join Date
    Apr 2017
    Posts
    77

    Default

    It looks like External, am I correct?

    Nat Rule 3.JPG

  2. #22
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,174

    Default

    yes!
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  3. #23
    Untangler
    Join Date
    Apr 2017
    Posts
    77

    Default

    Great!!! Now, what will this do the existing tunnel if I make these changes and click on 'Done' and 'Save'. Will it drop the tunnel and reconnect? Just to clarify because I am paranoid, this is what my rule will now look like, correct?

    Nat Rule 4.JPG

  4. #24
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    26,174

    Default

    No, this change doesn't impact the tunnel at all.

    What it will do is make your server communicate with the tunnel with its own local IP address, instead of Untangle translating it to the local public address. Which doesn't work over the tunnel... and is very likely the reason you're in this mess.

    Click save on that rule, and things should "just work".

    But that event will not disable the tunnel, or reset it. Nor does it impact any other users of the tunnel. So even if I'm wrong, your worst case is you're in the same condition you are now.
    Last edited by sky-knight; 07-22-2021 at 01:05 PM.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  5. #25
    Untangler
    Join Date
    Apr 2017
    Posts
    77

    Default

    Thank you so much!!! It works!!! You have been so patient and a huge help with this issue. I really appreciate all of the time you took explaining this to me.

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