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  1. #1
    Newbie
    Join Date
    Nov 2020
    Posts
    1

    Default Constant losing connect for 3-5 seconds

    After everything was working for 2 weeks today I am losing connection to the web interface of the untangle box. I obviously am losing internet for the same 3-5 seconds I lose the untangle connection. I drop pings to it usually 4-6 ping requests and then it comes back and is ok for another 30 seconds or minute and repeats. I am trying to work on remotely to fix which is almost impossible. I am going to have to go there, but does anyone have any ideas ???
    this is a ping log from a workstation to the untangle ip which is 10.0.0.1 so you can see how much it disconnects.


    Pinging 10.0.0.1 with 32 bytes of data:
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Request timed out.
    Reply from 10.0.0.2: Destination host unreachable.
    Request timed out.
    Request timed out.
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

    Ping statistics for 10.0.0.1:
    Packets: Sent = 174, Received = 161, Lost = 13 (7% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

  2. #2
    Master Untangler
    Join Date
    Oct 2013
    Posts
    261

    Default

    It's hard to ascertain what is exactly wrong. You will have to do proper troubleshooting to get to the root cause.

    Once you get onsite, check Untangle using the local GUI console (if not headless) and see if CPU utilization is normal. Sometimes, when the utilization gets high enough, Untangle would stop processing traffic.

    Other than that, faults could reside in one or more of the following. Start with the link between Untangle and the workstation.
    1. NICs
    2. Ethernet cabling
    3. Network switch and/or wireless access points (hardware issues)
    4. Layer-2 spanning-tree loops, flapping interfaces/MAC addresses, etc.
    5. Layer-3 issues or loops (if you have VLANs or such)

    You just have to go through the troubleshooting steps systematically.

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