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  1. #1
    Untanglit Intellibeam's Avatar
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    Feb 2014
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    Boston, MA
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    19

    Default NG Firewall Home Pro - Old Sub

    So I have NG Firewall Home Pro, 5 years with 1 remaining. This is the old sub that came with pretty much everything iirc. Now I'm getting alerts I'm over 50 users, Virus Blocker and Threat Prevention are expired sub only.

    Were those not included originally and what was the cap for home use? I thought it was unlimited but on the honor system of sorts. If not, whats the point of having the sub VS the free one now? I get a config backup.....

    Thank you.

  2. #2
    Untangler
    Join Date
    May 2008
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    600

    Default

    You should be grand fathered. Call support.

  3. #3
    Untangler
    Join Date
    May 2018
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    86

    Default

    There wasn't a limit for Home Pro. Home Pro didn't include Virus Blocker (it included Virus Blocker Lite) and it didn't include Threat Prevention or WireGuard apps.
    Sounds like your license is behaving like a Home Protect Basic license, which has a device limit of 50. Home Pro licenses are still honored for those that purchased them before Home Protect was available.
    dashpuppy likes this.
    Heather P
    Arista Edge Threat Management Team

  4. #4
    Untanglit Intellibeam's Avatar
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    Feb 2014
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    Default

    Quote Originally Posted by hpaunet View Post
    There wasn't a limit for Home Pro. Home Pro didn't include Virus Blocker (it included Virus Blocker Lite) and it didn't include Threat Prevention or WireGuard apps.
    Sounds like your license is behaving like a Home Protect Basic license, which has a device limit of 50. Home Pro licenses are still honored for those that purchased them before Home Protect was available.
    I believe it did include Virus Blocker because it's worked for 4 years now =/

    I'll reach out to support and see whats up with my license.

  5. #5
    Untangler
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    May 2008
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    Default

    It is way too confusing.

  6. #6
    Master Untangler
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    Jul 2010
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    Quote Originally Posted by donhwyo View Post
    It is way too confusing.
    it's a simple fix on the support side, quit being a troll.

  7. #7
    Untangler jcoffin's Avatar
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    Quote Originally Posted by Intellibeam View Post
    I believe it did include Virus Blocker because it's worked for 4 years now =/
    Virus Blocker was not intentionally included or stated it was included. We corrected the license issue.
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