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  1. #1
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    Dec 2020
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    Default Connection to Client

    I am new to this forum and untangle so please forgive me of any stupidity that may ensue.

    We just inherited a new business. Untangle is the firewall. They have an ipsec site to site tunnel set up to one of their clients and from the office I can get to it fine. We are trying to get the remote users that are using the openvpn app to connect to that site and cannot. Openvpn connects to untangle server. It can ping pc's and printers on the local lan. It cannot ping the client rdp server that is on the ipsec vpn. I can ping this server from the local lan. The site to site is added to the external network section. It also looks like the routs are good in the routing table (possibly not though). Should a client connecting with openvpn be able to get to the server on the other side of the ipsec tunnel?

    Thanks for any help and configuration recommendations.

  2. #2
    Untangle Ninja sky-knight's Avatar
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    Apr 2008
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    Phoenix, AZ
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    Default

    Oh... that's a fun one!

    It's probably your exports, log into your Untangle's UI that's hosting the OpenVPN users, click settings on the OpenVPN module, or simply click on the OpenVPN button... depends on what skin you're using.

    Anyway, once you're in the OpenVPN app's settings, click the server tab at the top, then check the exported networks subtab.

    The IP range of the far side of the tunnel needs to be in this list, if it's not no OpenVPN user can access it. Add the range, click save, and have your OpenVPN users reconnect. Then try again.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  3. #3
    Untangler jcoffin's Avatar
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  4. #4
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    Dec 2020
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    Default

    Thanks. This looks like what I need but it is doing the same thing as shown in the document. When I add a 2nd address to the local network field it has the red circle around it and the done button is grayed out.

  5. #5
    Untangler jcoffin's Avatar
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    Red means it is invalid. Post a screen capture.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  6. #6
    Untangle Ninja sky-knight's Avatar
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    Default

    Check for spaces, spaces are bad!
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  7. #7
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    Dec 2020
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    Default

    Before.jpgAfrer.jpg

    Before & After

    I tried a comma, colon and semi-colon also
    Last edited by wturner69; 12-03-2020 at 02:48 PM.

  8. #8
    Untangler jcoffin's Avatar
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    Full screen capture. Cropped images are not helpful.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  9. #9
    Newbie
    Join Date
    Dec 2020
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    Default

    Sorry about that. When doing the screen capture I see the problem which is listed at the top of the document you sent. I have an IKEv1 connection. I have to get with the admin at the other end to change that. Thanks for the help.

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