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  1. #1
    Untangle Ninja gotkimchi's Avatar
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    Jan 2007
    Location
    Bay Area
    Posts
    2,112

    Default Answer to the Reports not emailing you.

    Scenario: Reports are no longer being emailed to you. This might have worked on previous versions.

    Solution: First, you will need to check your email setting on the Untangle. Yes, we know that on the previous version this might have worked.
    If you do not have your own mail server, you will need to select send email directly. Please note, some ISPs block sending out SMTP so this might not work. You might want to try this setting:
    http://forums.untangle.com/attachmen...on-utgmail.jpg

    If you do have your own mail server, you will need to select use specified SMTP server, put the IP address of the email server. (Some will require authentication and some do not, pending on the email server). Please be sure to put a valid from email address.

    Also some networks, you will need to put the Untangle's IP address on the allow relay.

    After setting all this up, run the email test (try one internal email address and one external).

    If the email works, uninstall the reports module off the rack, and reinstall. Make sure to write down the email addresses on the reports module, just in case.

    If the email does not work, you will need to check out the logs:
    To trouble shoot this, if you have SSH access (command line), you can check the mail log by typing this:

    less /var/log/exim4/mainlog

    ***Just found out that if you have a special character on the name (using the branding manager), that will cause the reports to not generate and/or sent out.***
    to be understood, you must first understand.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

  2. #2
    Untanglit
    Join Date
    Sep 2009
    Posts
    18

    Default

    Following the helpful advice in the original post of this thread, I discovered the reason I was not receiving reports via e-mail.

    The exim log complained that the e-mail was too big...

    2010-02-18 03:20:54 rejected MAIL FROM:<inetgw3@ultisat.com> H=localhost (localhost.localdomain) [127.0.0.1]: message too big: size=63835195 max=52428800

    After unchecking the "Attach Detailed Report Logs..." setting, I have received a report each day.

    Good luck,

    Scott

  3. #3
    Master Untangler boyan.sharic's Avatar
    Join Date
    May 2009
    Location
    Banja Luka, Bosnia and Herzegovina
    Posts
    109

    Default

    Quote Originally Posted by sswanson@ultisat.com View Post
    The exim log complained that the e-mail was too big...
    Scott,

    what do You mean too big? You used up all Your inbox space or the e-mail was too big for the mail server to send?

  4. #4
    Untangle Ninja
    WebFooL's Avatar
    Join Date
    Jan 2009
    Location
    Sweden (Eskilstuna)
    Posts
    5,109

    Default

    boyan.sharic,
    I think that the message was to big.
    Most Email servers can set a Message limit.

  5. #5
    Untangle Ninja sky-knight's Avatar
    Join Date
    Apr 2008
    Location
    Phoenix, AZ
    Posts
    24,660

    Default

    Yeah if it's too big don't send the CSV data.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

  6. #6
    Master Untangler boyan.sharic's Avatar
    Join Date
    May 2009
    Location
    Banja Luka, Bosnia and Herzegovina
    Posts
    109

    Default

    i did everything that gotkimchi said and reports really were sent to e-mail...BUT only if I turn off "Attach Detailed Report Logs to Email"

    if that option is on - no e-mail.

  7. #7
    Master Untangler boyan.sharic's Avatar
    Join Date
    May 2009
    Location
    Banja Luka, Bosnia and Herzegovina
    Posts
    109

    Default

    ill try different mail server and see how it goes

  8. #8
    Master Untangler datajockeys's Avatar
    Join Date
    Jul 2008
    Location
    Hillsboro, OR
    Posts
    139

    Default OS X Email Issue

    The way the report attachments are sent, OS X Email will download the message (all of the data is there) but it will not show up in the message as an attachment. Stealth reports? :-) Apple has verified this issue. Please take a look at the way the file is being attached so us OS X users can go back into Happy Camper Land.
    Robert Johnston
    Datajockeys, LLC

  9. #9
    Untangle Ninja mrunkel's Avatar
    Join Date
    Jul 2008
    Posts
    3,040

    Default

    Quote Originally Posted by datajockeys View Post
    The way the report attachments are sent, OS X Email will download the message (all of the data is there) but it will not show up in the message as an attachment. Stealth reports? :-) Apple has verified this issue. Please take a look at the way the file is being attached so us OS X users can go back into Happy Camper Land.
    Today, we were investigating this very issue for a customer. They would receive the email see that was very large in size but their client wouldn't show an attachment. In the course of troubleshooting we added ourselves to the reports distribution list.

    This very same email that the client couldn't open, opened for us in the following email clients:

    Thunderbird version 2.0.0.16 (20080707) on OS X
    Outlook 2007 on Windows XP
    mutt on debian
    Mail on OS X - Version 4.2 (1078)
    Outlook Web Access - Exchange 2007

    This message was sent directly from the customer untangle, filtered by our untangle for spam/anti-virus and delivered to our unix mail front end. It was then passed on to our exchange server.

    We did have one system in the network that couldn't open the attachment, but that turned out to be an issue with AVG anti-virus mangling the mime encoding.

    It still appears that the issues with hidden attachments is happening in transit between the untangle sending the message and the client reading it. Messages sent unmodified from the untangle have always been viewed normally.

    For those interested, here is what the mime encoding should look like. Yours should be similar, if they aren't, something in the path has modified the message.

    Code:
    Received: from mail.untangle.com (12.181.48.133) by email.untangle.com
     (12.181.48.132) with Microsoft SMTP Server (TLS) id 8.1.393.1; Fri, 2 Apr
     2010 00:10:33 -0700
    Received: from [75.102.13.23] (helo=dogcloud.untangle.com)	by
     mail.untangle.com with esmtp (Exim 4.63)	(envelope-from
     <untangle@untangle.example.com>)	id 1Nxb1V-0005eh-9N	for
     supportteam@untangle.com; Fri, 02 Apr 2010 00:10:33 -0700
    Received: from localhost ([127.0.0.1] helo=localhost.localdomain)	by
     dogcloud.untangle.com with esmtp (Exim 4.69)	(envelope-from
     <untangle@untangle.example.com>)	id 1Nxb1S-00069S-4h	for
     supportteam@untangle.com; Fri, 02 Apr 2010 02:10:30 -0500
    From: "untangle@untangle.example.com" <untangle@untangle.example.com>
    To: supportteam <supportteam@untangle.com>
    Content-Class: urn:content-classes:message
    Date: Fri, 2 Apr 2010 00:10:30 -0700
    Subject: New Untangle Daily Reports Available
    Thread-Topic: New Untangle Daily Reports Available
    Thread-Index: AcrSM5YZKWUYqaa1RRSPLdmOfP7xYw==
    Message-ID: <E1Nxb1S-00069S-4h@dogcloud.untangle.com>
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Exchange-Organization-AuthAs: Anonymous
    X-MS-Exchange-Organization-AuthSource: EXCHANGE.Untangle.local
    X-MS-Has-Attach: yes
    X-Auto-Response-Suppress: DR, OOF, AutoReply
    X-MS-Exchange-Organization-SenderIdResult: Fail
    X-MS-Exchange-Organization-PRD: untangle.example.com
    X-MS-TNEF-Correlator:
    received-spf: Fail (EXCHANGE.Untangle.local: domain of
     untangle@untangle.example.com does not designate 12.181.48.133 as permitted
     sender) receiver=EXCHANGE.Untangle.local; client-ip=12.181.48.133;
     helo=mail.untangle.com;
    Content-Type: multipart/mixed;
    	boundary="_004_E1Nxb1S00069S4hdogclouduntanglecom_"
    MIME-Version: 1.0
    
    --_004_E1Nxb1S00069S4hdogclouduntanglecom_
    Content-Type: multipart/alternative;
    	boundary="_000_E1Nxb1S00069S4hdogclouduntanglecom_"
    
    --_000_E1Nxb1S00069S4hdogclouduntanglecom_
    Content-Type: text/plain; charset="us-ascii"
    Content-Transfer-Encoding: quoted-printable
    
    The Untangle Summary Reports for 03/31/10 - 04/01/10 are attached. The PDF =
    file requires Adobe Reader to view.
    
    --_000_E1Nxb1S00069S4hdogclouduntanglecom_
    Content-Type: text/html; charset="us-ascii"
    Content-Transfer-Encoding: quoted-printable
    
    <HTML>
    The Untangle Summary Reports for 03/31/10 - 04/01/10 are attached.
    The PDF file requires Adobe Reader to view.
    </HTML>=
    
    --_000_E1Nxb1S00069S4hdogclouduntanglecom_--
    
    --_004_E1Nxb1S00069S4hdogclouduntanglecom_
    Content-Type: application/pdf; name="reports-040210-Daily.pdf"
    Content-Description: reports-040210-Daily.pdf
    Content-Disposition: attachment; filename="reports-040210-Daily.pdf";
    	size=441169; creation-date="Fri, 02 Apr 2010 00:10:33 GMT";
    	modification-date="Fri, 02 Apr 2010 00:10:33 GMT"
    Content-Transfer-Encoding: base64
    
    JVBERi0xLjMNCiWTjIueIFJlcG9ydExhYiBHZW5lcmF0ZWQgUERGIGRvY3VtZW50IGh0dHA6Ly93
    d3cucmVwb3J0bGFiLmNvbQ0KJSAnQmFzaWNGb250cyc6IGNsYXNzIFBERkRpY3Rpb25hcnkgDQox
    m.


    Big Frickin Disclaimer:
    While I'm pretty sure, I can't guarantee that I know what I'm doing. There might be a better way to do this, and this way might actually suck. Make sure you understand the implications of what you're doing before trying to follow these directions.

    It often helps troubleshooting if you have a good network map. Look here if you want my advice on how to draw one.
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  10. #10
    Master Untangler u3b3rg33k's Avatar
    Join Date
    Nov 2008
    Posts
    234

    Default

    I just realized I'm in the sinking UT/OS X boat, too. Good to know what's going on.

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