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  1. #1
    Newbie
    Join Date
    Nov 2017
    Posts
    3

    Default Reports JsonRPC Error (Other Database Issues)

    The images and logs say it all.

    Untangle 13.1.0
    System:
    1.6Ghz Dual Core CPU
    4 GBs Ram
    2x Network Adapters

    untangle-error-00.pnguntangle-error-01.png
    Code:
    Nov 13 01:16:18 fw uvmreports: Failed to create schema
    Nov 13 01:16:18 fw uvmreports: reports.http_casing.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.openvpn.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.intrusion_prevention.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.ftp_casing.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.directory_connector.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.web_cache.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.web_filter_base.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.untangle_server.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.captive_portal.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.configuration_backup.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.ipsec_vpn.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.spam_blocker_base.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.wan_failover.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.untangle_vm.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: reports.smtp_casing.generate_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table http_events < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.http_casing.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table openvpn_stats < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.openvpn.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table intrusion_prevention_events < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.intrusion_prevention.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table ftp_events < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.ftp_casing.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table directory_connector_login_events < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.directory_connector.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table web_cache_stats < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.web_cache.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table http_query_events < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.web_filter_base.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table server_events < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.untangle_server.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table captive_portal_user_events < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.captive_portal.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table configuration_backup_events < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.configuration_backup.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table ipsec_user_events < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.ipsec_vpn.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table smtp_tarpit_events < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.spam_blocker_base.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table wan_failover_test_events < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.wan_failover.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table admin_logins < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.untangle_vm.cleanup_tables() Exception:
    Nov 13 01:16:18 fw uvmreports: clean_table mail_addrs < 2017-11-06 00:00:00.00
    Nov 13 01:16:18 fw uvmreports: reports.smtp_casing.cleanup_tables() Exception:
    Nov 13 01:26:19 fw uvmreports: Problem while asking for http://127.0.0.1/admin/JSON-RPC
    [root @ fw] /var/log/uvm #

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    6,210

    Default

    Database is not running. If you have support, open a support ticket. Otherwise re-install from scratch.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Newbie
    Join Date
    Nov 2017
    Posts
    3

    Default

    Database is running. Seems to be an issue with the user/password.

  4. #4
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    6,210

    Default

    Either way, the UVM can't connect to the database. Something went wrong with the install.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  5. #5
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    6,210

    Default

    One note, is report app powered on?
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  6. #6
    Newbie
    Join Date
    Nov 2017
    Posts
    3

    Default

    After contacting support and being told to reinstall, I did so. It appears that the GUI installer has issues installing and configuring everything properly in 13.1.0. I did the non-GUI installation and everything went without issues. Which is great because I thought it could of been a hard-drive preparing to fail!

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