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  1. #1
    Newbie
    Join Date
    Jan 2018
    Posts
    7

    Default External Interface uptime

    Hey all, I need to find out in the reporting how often the internet at one of my sites drops out so I can complain to the service provider. I have had a look at the various interface options unter network but can't see any that log how often that interface goes up and down. Is there a way to find this info.

    Cheers
    Aaron

  2. #2
    Untangle Ninja
    Join Date
    Feb 2016
    Posts
    1,135

    Default

    It's not immediately obvious to everybody (at least it wasn't to me), but the tool of choice here is the WAN Failover app, even if you have just one WAN interface. Its reports provide the detailed information needed to convince an ISP of a problem they're not seeing (speaking from experience).

    For the details, see:
    https://wiki.untangle.com/index.php/WAN_Failover

  3. #3
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,655

    Default

    Use the WAN interface outage report in Failover.

    wan-outage.jpg
    Kkorkky likes this.
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  4. #4
    Newbie
    Join Date
    Jan 2018
    Posts
    7

    Default

    Thanks Sam. I didn't have the WAN failover APP installed as they had only one connection but now I know about that option for reporting purposes I'll make sure I install it on everyone of my untangle sites.

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