Exception! Cannot read property 'list' of null / Empty Dashboard Boxes

I'm hoping this is the correct area to post this query. Here's my situation. I recently noticed that I had a pending update on my Untangle FW 14.2 box. I applied the update, and upon reboot, I get the following error when viewing the Dashboard:

"Exception! Message: Cannot read property 'list' of null."

Many of the blocks on the Dashboard (Top X, Sessions, Alert Events, Spam Ratio, etc) are blank and say "please wait" indefinitely. The report emails also contain large empty chunks and are now oddly formatted.

If I disable the report module, the error vanishes, but obviously I lose the info blocks on the Dashboard. Assuming the update borked something, I downloaded the 14.2.1 ISO and reinstalled. I then restored my backup. And oddly I get the same results. I'd REALLY rather not start from scratch since my setup is complicated and took an age of trail and error to get setup, but I'm rather stumped at where to go from here. Any insight is appreciated. I'm happy to provide whatever logs or additional info my be useful.

Anytime you see this error, your first task is to flush your browser cache.

Thanks for the reply. Clearing my data in my usual browser (Chrome) changed nothing. For good measure, I also tried clearing my data in Firefox and trying there. Interestingly, Firefox gives me a different error:

Exception! Message: Rpc.directData(...) is null

Trying installing Policy Manager and see if the error is resolved. If not open a support ticket.

jcoffin: That did it. Thanks so much for the help, mate. Everything appears correctly now.

Quote:

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Originally Posted by jcoffin

Trying installing Policy Manager and see if the error is resolved. If not open a support ticket.

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Is there a fix for this issue other than installing policy manager? It fixes the problem for me, but generally I prefer disabling functions I'm not actively using.

It's fixed in 14.2.2 so just upgrade.

Thank You. I can confirm it is resolved with 14.2.2.

Now if I can only find a list of reported bugs in 11.1.2. I am trying to complete an upgrade from 10.2.1 to 11.1.2 and have two errors and one issue remaining.

1.) You need to start your own thread.
2.) The number of OS upgrades between 10.2.1 to current (14.2.1) is three, unless your configuration is exceptionally complicated a nuke and pave would be faster time wise, and far simpler technically.
3.) The OpenVPN module has basically been lobotomized between then and now, so if you're using that you're going to have to nuke the module and start over there regardless of the process you use.
4.) Welcome to the forums.