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  1. #1
    Untangler
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    Mar 2020
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    Default Report filters - time period has no effect

    Trying to look at firewall report for yesterday, when I change the filter to yesterday it still shows today's traffic.

    On the command dashboard it's blank of data too.

    Just done a base install and purchased a home license, having moved from Sophos XG Home. That could change again.

  2. #2
    Untangler jcoffin's Avatar
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    Aug 2008
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    Sunnyvale, CA
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    Default

    Selecting yesterday from the pull down will create a range of yesterday through today.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untangler
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    Mar 2020
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    Default

    Quote Originally Posted by jcoffin View Post
    Selecting yesterday from the pull down will create a range of yesterday through today.
    Hi,

    Nothing for previous day appears, the filter doesn't change what is displayed. Command centre isn't showing any data either following install on Thursday.

  4. #4
    Untangle Ninja Jim.Alles's Avatar
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    Jul 2008
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    Central PA
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    2,606

    Wink Welcome

    ...to Untangle, and the forums!

    Check the date on the machine with the browser?

    Open a ticket - Hit the support button here.

  5. #5
    Untangler
    Join Date
    Mar 2020
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    Default

    Quote Originally Posted by Jim.Alles View Post
    ...to Untangle, and the forums!

    Check the date on the machine with the browser?

    Open a ticket - Hit the support button here.
    Time is correct and it was previously when running Sophos XG.

    Support ticket opened.

  6. #6
    Untangler jcoffin's Avatar
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    Default

    Quote Originally Posted by mikeyscott View Post
    Support ticket opened.
    I viewed the ticket. Without the UID in the ticket and support channel enabled, support will not be able to help. https://wiki.untangle.com/index.php/Support#Support_2
    Jim.Alles likes this.
    Attention: Support and help on the Untangle Forums is provided by
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    If you need Untangle support please call or email support@untangle.com

  7. #7
    Untangler
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    Mar 2020
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    Default

    Sorry.

    Updated.

  8. #8
    Untangler jcoffin's Avatar
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    Default

    Quote Originally Posted by mikeyscott View Post
    Sorry.

    Updated.
    Thank you for adding the UID. Can you enable the support channel?

    support-channel.jpg
    Attention: Support and help on the Untangle Forums is provided by
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  9. #9
    Untangler jcoffin's Avatar
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    Default

    Thanks for enabling support. I see your view. The limitation in viewed events is the event limit at the top. Only 1000 events are shown by default. Increasing the limit to 50000 events show the events from yesterday as long as the date range is yesterday.

    number of events.jpg

    Support on Monday can look into the command center issue.

    Hope this helps.
    Last edited by jcoffin; 05-16-2020 at 10:25 PM.
    Jim.Alles likes this.
    Attention: Support and help on the Untangle Forums is provided by
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    If you need Untangle support please call or email support@untangle.com

  10. #10
    Untangler
    Join Date
    Mar 2020
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    Default

    Quote Originally Posted by jcoffin View Post
    Thanks for enabling support. I see the your viewn. The limitation in viewed events is the event limit at the top. Only 1000 events are shown by default. Increasing the limit to 50000 events show the events from yesterday as long as the date range is yesterday.

    number of events.jpg


    Support on Monday can look into the command center issue.

    Hope this helps.
    Hi

    I had increased the views to 50000 results with odd results, I’ll do it again / double check.

    Many thanks.

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