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  1. #1
    Newbie
    Join Date
    May 2020
    Posts
    3

    Exclamation Unable to Delete Custom Report

    Hello All,

    I created a custom text report to track hits for blocked countries. The report seemed to create ok but I am no longer able to access the report settings. Clicking the settings button does nothing and the HTML frame is rendered wrong. Dashboard reporting is also messed up now.

    How can I remove the report since I am not able to access its settings?

    Tried:

    • Different browsers.
    • Reboot firewall.
    • Search this forum.
    • Search the web.


    Screen capture:

    report_view.png
    Last edited by McSnipers; 05-25-2020 at 10:24 AM.
    Jim.Alles likes this.

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    9,111

    Default

    I would guess you have a JavaScript error which is preventing the setting pane from generating. If you press F12, it should open the browser debug window and the error should be visible. If that is the case, it will have to be deleted manually. I would open a support ticket.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Newbie
    Join Date
    May 2020
    Posts
    3

    Default

    Thank you for your response. It does appear to be a JS error. I have a home pro subscription. Not sure I can open a support ticket. If you have the steps, I can probably get it done.

    js_error.png

  4. #4
    Untangler jcoffin's Avatar
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    Aug 2008
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    Sunnyvale, CA
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    Default

    Direct message your UID to me and turn on "Allow secure remote access to support team" and I can manual fix it.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  5. #5
    Untangler jcoffin's Avatar
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    Aug 2008
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    Sunnyvale, CA
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    Default

    All set. It should be removed now.
    McSnipers and Sam Graf like this.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  6. #6
    Newbie
    Join Date
    May 2020
    Posts
    3

    Default

    Awesome! Thank you!

    Not sure what I did wrong when creating the report but not sure I want to try again for fear of ending up in the same predicament.

    Have a great rest of your Memorial Day!

  7. #7
    Untangler
    Join Date
    Jul 2019
    Posts
    39

    Default

    @jcoffin, I also have a custom report that I would like to delete. This post https://forums.untangle.com/installa...omization.html said that this was available in the reports app, but I don't see that in UT 15.1 Surely there is another way to delete custom reports other than bothering support with this? Thank you!

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