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  1. #1
    Untangle Ninja gotkimchi's Avatar
    Join Date
    Jan 2007
    Location
    Bay Area
    Posts
    2,106

    Default Not receiving my quarantine digest

    Scenario: I am scanning for SMTP emails, and set the Untangle to quarantine the message, however, I am not receiving the quarantine digest.

    Solution: First, you will need to check your email setting on the Untangle. Yes, we know that on the previous version this might have worked.
    If you do not have your own mail server, you will need to select send email directly. Please note, some ISPs block sending out SMTP so this might not work. You might want to try this setting:
    http://forums.untangle.com/attachmen...on-utgmail.jpg

    If you do have your own mail server, you will need to select use specified SMTP server, put the IP address of the email server. (Some will require authentication and some do not, pending on the email server). Please be sure to put a valid from email address.

    Also some networks, you will need to put the Untangle's IP address on the allow relay.

    After setting all this up, run the email test (try one internal email address and one external).

    If the email works, try requesting the quarantine digest by https://ipaddressofyouruntangle/quarantine

    If the email does not work, you will need to check out the logs:
    To trouble shoot this, if you have SSH access (command line), you can check the mail log by typing this:

    less /var/log/exim4/mainlog
    Last edited by hlarsen; 07-27-2012 at 12:28 PM. Reason: fixed image link
    to be understood, you must first understand. :)
    Attention: Support and help on the Untangle Forums is provided by volunteers and community members like yourself. If you need Untangle support please call or email support@untangle.com

  2. #2
    Untangler
    Join Date
    Dec 2009
    Posts
    42

    Default

    I am having the same issue..meaning that the quarantine emails are being sent but are being held on the Exchange server. Any ideas on what would be causing this issue?

  3. #3
    Untangler
    Join Date
    Nov 2014
    Posts
    34

    Default I am having a simular issue with digest email

    I have my own internal mail server. I recently deployed an UT11 box and am using spam filter lite. I also cannot receive the digest mail, so far, regardless of how I set the settings. Upon attempting to test, I get this error. Any ideas?
    Screenshot001.jpg

  4. #4
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,712

    Default

    Have you tried the troubleshooting steps in post #1 above?
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

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