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  1. #1
    Untanglit
    Join Date
    Apr 2008
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    17

    Default 5.2 spam blocker quarantine issue

    When I release an email from the quarantine, I never see it in the user's inbox. Any ideas?

  2. #2
    mdh
    mdh is offline
    Untangle Ninja mdh's Avatar
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    Aug 2007
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    Default

    Funny you should ask about the brand new FAQ that I just added to the wiki:

    http://wiki.untangle.com/index.php/Quarantine_FAQs

  3. #3
    Untanglit
    Join Date
    Apr 2008
    Posts
    17

    Default

    Quote Originally Posted by mdh View Post
    Funny you should ask about the brand new FAQ that I just added to the wiki:

    http://wiki.untangle.com/index.php/Quarantine_FAQs
    still no luck.
    any other ideas?

  4. #4
    mdh
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    Untangle Ninja mdh's Avatar
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    Default

    Is the SMTP server internal to your network or outside? Is there anything unusual about that user? Have you checked the queue on the mail server to see if the message if hanging around there in the netherworld?

  5. #5
    Untanglit
    Join Date
    Apr 2008
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    17

    Default

    SBS 2003 (basically exchange) internal.

    I can't find the email anywhere. Its really wierd.
    The only thing unusual about the user is that its me!

    Thanks...

  6. #6
    Untanglit
    Join Date
    Apr 2008
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    17

    Default

    I'm still having this issue even after upgrading to the latest non-beta release.
    Anybody? Help, please?

  7. #7
    Master Untangler ronnikat's Avatar
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    Apr 2007
    Location
    Bay California
    Posts
    268

    Default

    Quote Originally Posted by browncow View Post
    I'm still having this issue even after upgrading to the latest non-beta release.
    Anybody? Help, please?

    Hi browncow, - there were no changes to Quarantine, so, without knowing more about your system, I can't really help.

    As per the instructions for Community testers, contact me off list, so we can coordinate with you.

    Please provide as much detail as possible to what you think is going on.

    thanks

  8. #8
    mdh
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    Untangle Ninja mdh's Avatar
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    Default

    browncow,

    The wiki entry that I added mysteriously disappeared. I just edited the wiki and added it back in. Its the very top one, and should fix your problem.

    http://wiki.untangle.com/index.php/Quarantine_FAQs

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