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  1. #1
    Untangler
    Join Date
    Dec 2012
    Posts
    43

    Default spam stopped working

    Starting yesterday, very few emails are marked spam. I made no changes but for some reason almost all spam scores are below 3.0
    I have the quarantine set at extreme and it is still letting over 90% of the spam through.

  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,764

    Default

    What version are your running?
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untangler
    Join Date
    Dec 2012
    Posts
    43

    Default

    Build: 11.1.0~svn20150409r40009release11.1-1wheezy

  4. #4
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,764

    Default

    I would open a support ticket.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  5. #5
    Untangler
    Join Date
    Dec 2012
    Posts
    43

    Default

    today for instance there were 32 spam in my mail, untangle stopped only 2

  6. #6
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,764

    Default

    Did you open a support ticket?
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  7. #7
    Untangler
    Join Date
    Dec 2012
    Posts
    43

    Default

    How do I open a support ticket....I have never done such a thing....and if this is a gotcha pay or else....I will not be happy

  8. #8
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Lake Tahoe
    Posts
    9,764

    Default

    The support button to the right of this screen. Free edition customers are supported after commercial subscribed customer queue is processed.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  9. #9
    Untangler
    Join Date
    Dec 2012
    Posts
    43

    Default

    I have just submitted a support ticket

  10. #10
    Untangler
    Join Date
    Dec 2012
    Posts
    43

    Default

    I submitted a support ticket back in may and still have not received any. I have it set to extreme....but hardly any spam gets stopped. Is there a way to train the filter? Looking at it most of the spam that gets through is 1 or less very few spams are above 3 so it looks like I would need to set it at 0.8 for it to work properly
    Last edited by iceruam; 07-13-2015 at 10:37 AM.

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