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Thread: Setup Issues

  1. #1
    Untanglit
    Join Date
    Dec 2017
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    22

    Default Setup Issues

    I'm having setup issues with the SSL inspector. Google is being blocked as well as Facebook when SSL inspector is enabled. I must have done the setup incorrectly; can someone help me get started and figure this out.

    Thanks!

  2. #2
    Untangler jcoffin's Avatar
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    Aug 2008
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    Sunnyvale, CA
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    Default

    Do you have the root authority certificate installed on the devices behind Untangle?
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  3. #3
    Untanglit
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    Dec 2017
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    Default

    Yes it doesn't seem to help

  4. #4
    Untangler jcoffin's Avatar
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    Default

    What do you see in the browser of the PC going to that site?
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  5. #5
    Untanglit
    Join Date
    Dec 2017
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    Default

    Here is the attached photo.
    Last edited by flynhawaiian; 12-10-2018 at 12:31 PM.

  6. #6
    Untanglit
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  7. #7
    Untangler jcoffin's Avatar
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    Default

    The root authority certificate is probably not installed correctly. The error shown is authority invalid since Untangle will not unless the root certificate is installed for root authorities in your cert manager.
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

  8. #8
    Untanglit
    Join Date
    Dec 2017
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    Default

    Invalid on untangle or the computer?

  9. #9
    Untanglit
    Join Date
    Dec 2017
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    22

    Default

    If it is untangle, any chance you can show me what I need to do to install it correctly?

  10. #10
    Untangler jcoffin's Avatar
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    Default

    The root authority certificate is probably not installed correctly on the PC behind the Untangle.

    On Windows open certificate manager in settings and verify that your Untangle root certificate in the Trusted Root.

    Windows-PC-sert.jpg
    Attention: Support and help on the Untangle Forums is provided by
    volunteers and community members like yourself.
    If you need Untangle support please call or email support@untangle.com

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