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Thread: Backup

  1. #1
    Master Untangler Kyawa's Avatar
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    Default Backup

    I want to make a configuration backup for a defective u50w that I'm returning. Right now, I'm connected as a console using USB keyboard and mouse. It won't connect to the internet and the LAN ports/wireless are not working. If I select Backup while connect to nothing, will I get an error or can I back it up to a flash drive? Thanks

  2. #2
    Master Untangler
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    Dec 2014
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    Default

    You'd have to be connected to the lan port with a machine to create a local backup. As far as I know no way to backup to the usb drive.

  3. #3
    Master Untangler
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    If you had the Config Backup service enabled you should have backups saved in the store account the uid is registered to under Config->About.

  4. #4
    Master Untangler Kyawa's Avatar
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    Default

    Thanks. The unit isn't exactly working now. I have a backup from when it was so that may have to be good enough.

  5. #5
    Untangle Ninja sky-knight's Avatar
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    Default

    If you cannot get into the web ui, you're rather sunk. It is possible to mount a thumb drive and save a backup to it, but if the web UI was online you'd not need to be on the console.

    Does the box have a subscription? If so, a backup can be pulled from your untangle.com account.
    Rob Sandling, BS:SWE, MCP
    NexgenAppliances.com
    Phone: 866-794-8879 x201
    Email: support@nexgenappliances.com

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