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  1. #1
    Newbie
    Join Date
    Jun 2017
    Posts
    3

    Default Does Untangle (or Can Untangle) track internet outages?

    My ISP (Astound / Wave Cable) disconnects at random intervals. I am running PingPlotter when at my PC and I can see the outages.

    Which got me thinking, does (Just had one, lasted 3 seconds while typing this).

    They are brief, 1 - 5 seconds, but they absolutely destroy the ability for my kids (and occasionally me) to play live or competitive games online.

    I was wondering if there is anything in the logs somewhere or something I can set up to log these outages so I would have something to take to my ISP.

    Ironically, I have tried calling them, and each time I call they say "We are having an outage in your area" so they won't listen to me that this happens every single day for the last 4 - 5 months.

  2. #2
    Master Untangler TirsoJRP's Avatar
    Join Date
    Oct 2010
    Posts
    480

    Default

    The best way is to get logs from your cpe device. Anything else and your isp will blame your equipment.

  3. #3
    Newbie
    Join Date
    Jun 2017
    Posts
    3

    Default

    I don't belive the cable modem keeps logs, but I have bypassed my entire network and plugged directly into it, and rang pinplotter and I can see it as clear as day.

    But I know exactly what you mean.

    Wave used to be good until they changed their name to Astound (parent company) and ever since then, we get this intermittent droppage. I suspect they changed thier upline provider, but I don't have a tracrt to compare.

  4. #4
    Master Untangler
    Join Date
    Jul 2010
    Posts
    905

    Default

    Quote Originally Posted by JohnRe View Post
    I don't belive the cable modem keeps logs, but I have bypassed my entire network and plugged directly into it, and rang pinplotter and I can see it as clear as day.

    But I know exactly what you mean.

    Wave used to be good until they changed their name to Astound (parent company) and ever since then, we get this intermittent droppage. I suspect they changed thier upline provider, but I don't have a tracrt to compare.
    Install the 14day pingplotter trial on your pc, let it run all night all day for a few days. Make sure you ping a few different ip's around the town / city / state. Show them the issues.

  5. #5
    Untangler sheck's Avatar
    Join Date
    May 2020
    Posts
    64

    Default

    Use WAN failover, we specifically recommend it for this purpose even when you only have 1 WAN.

    https://support.untangle.com/hc/en-u...-WAN-Failover-

    https://support.untangle.com/hc/en-u...Failover-test-

    Depending on the age of the modem itself you may also want to consider replacing it, I had issues a few years ago with bad packet loss and a modem switch resolved it.

  6. #6
    Master Untangler
    Join Date
    Mar 2021
    Posts
    157

    Default

    We also use WAN Failover for this specific purpose..

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