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  1. #1
    Untanglit
    Join Date
    May 2018
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    19

    Question Air VPN tunnel problems

    I follow the procedure and use a custom OVPN file from AirVPN. Under tunnel status it shows "DISCONNECTED". Under the log tab it shows nothing.

    How can I diagnose this or get it to work?

  2. #2
    Untangler jcoffin's Avatar
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    Sunnyvale, CA
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    Default

    On the terminal, type ucli instances | grep tunnel . This shows the tunnel app ID.

    # ucli instances | grep tunnel
    111 tunnel-vpn RUNNING Service

    Then tail the log for the tunnel app. In this case the tunnel app is 111. Click the recycle icon for the tunnel on the GUI while tailing the log.

    tail -f /var/log/uvm/app-111.log
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  3. #3
    Untanglit
    Join Date
    May 2018
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    Default

    I get:

    [TunnelVpnMonitor] <> WARN Failed to get status for AirVPNtunnel [Connection refused (Connection refused)]

  4. #4
    Untangler jcoffin's Avatar
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    Default

    Your provider is refusing the connection. Either the certificate and/or password is incorrect. Does it require login? Are the certificates in the ovpn file?
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  5. #5
    Untanglit
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    May 2018
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    Default

    It does not require log in and the certs are in the open VPN file.

    This is what it looks like (minus the keys)

    client
    dev tun
    remote nl.vpn.airdns.org 443
    resolv-retry infinite
    nobind
    persist-key
    persist-tun
    auth-nocache
    route-delay 5
    verb 3
    explicit-exit-notify 5
    remote-cert-tls server
    cipher AES-256-CBC
    comp-lzo no
    proto udp
    key-direction 1
    <ca>
    -----BEGIN CERTIFICATE-----


    -----END CERTIFICATE-----
    </ca>

    <cert>
    -----BEGIN CERTIFICATE-----



    -----END CERTIFICATE-----
    </cert>


    <key>
    -----BEGIN RSA PRIVATE KEY-----


    -----END RSA PRIVATE KEY-----
    </key>

    <tls-auth>
    #
    # 2048 bit OpenVPN static key
    #
    -----BEGIN OpenVPN Static key V1-----

    -----END OpenVPN Static key V1-----
    </tls-auth>
    Last edited by the constellation; 08-25-2019 at 03:56 PM.

  6. #6
    Untanglit
    Join Date
    May 2018
    Posts
    19

    Default

    Any ideas?

  7. #7
    Untangler jcoffin's Avatar
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    Default

    I would test the file on a PC with OpenVPN client and see if it works. The logs point to an authentication issue.
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  8. #8
    Untanglit
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    May 2018
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    Default

    Quote Originally Posted by jcoffin View Post
    I would test the file on a PC with OpenVPN client and see if it works. The logs point to an authentication issue.
    It works perfectly with PFsense. Are there any docs for Untangle on how to manually configure openVPN?

  9. #9
    Untanglit
    Join Date
    Jan 2018
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    16

    Default

    Which config did you generate linux / router etc? I always used the router one. Assume there is a difference between them. I use AirVPN and can confirm it will work.

  10. #10
    Untanglit
    Join Date
    May 2018
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    Default

    Quote Originally Posted by Mytob View Post
    Which config did you generate linux / router etc? I always used the router one. Assume there is a difference between them. I use AirVPN and can confirm it will work.
    I used the router config, you can see it above. It does not work.

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