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  1. #1
    Untangle Ninja
    Join Date
    Jan 2009
    Posts
    1,143

    Default Web Filter is broken

    Started the middle of last night. Other protocols work, email, ping etc. Turned off web filter and traffic flows.
    Restarted uvm @ the cli and attempting to restart the web filter module fails.

    webfilterfail.png

  2. #2
    Untangle Ninja
    Join Date
    Jan 2009
    Posts
    1,143

    Default

    Looks like maybe licensing the the problem...

    https://forums.untangle.com/installa...tml#post235266

  3. #3
    Untangle Ninja
    Join Date
    Jan 2011
    Posts
    1,196

    Default

    known issue, they're working on it
    https://forums.untangle.com/web-filt...eb-access.html

    for now either disable web filter (not really a good option) or periodically run "/etc/init.d/untangle-vm restart" from the terminal (ssh or local console)

  4. #4
    Untangle Ninja
    Join Date
    Jan 2009
    Posts
    1,143

    Default

    vm restart leads to that error within 5 minutes.

    Web filter is literally 1 of 2 reasons we pay for Untangle. Sigh.

  5. #5
    Master Untangler
    Join Date
    Dec 2010
    Location
    Southfield, MI
    Posts
    178

    Default

    #MeToo

  6. #6
    Untangle Ninja
    Join Date
    Jan 2011
    Posts
    1,196

    Default

    for me the uvm restart works exactly as well as a full reboot, just much quicker. I've done it so far on 5 different boxes, I've no idea why it's not working the same for others. for the moment I'm logging in to each of my 5 afflicted boxes running web filter each morning and restarting the UVM... this is tolerable for a few days if untangle can get the fix out very soon

    (for the few I had running Web monitor, I just turned it off)

  7. #7
    Untangle Ninja
    Join Date
    Jan 2009
    Posts
    1,143

    Default

    I think it might be because I turned off web filter while troubleshooting and now it just won't restart regardless of a uvm restart. I haven't tried a sys reboot.

  8. #8
    Untangle Ninja
    Join Date
    Jan 2009
    Posts
    1,143

    Default

    Now my nfr is doing it.

    Is anyone getting any feedback on the disposition of this problem?

  9. #9
    Master Untangler
    Join Date
    Oct 2017
    Posts
    138

    Default

    No still an issue. Reboot fixes it for a little bit.

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