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  1. #1
    Newbie
    Join Date
    Nov 2016
    Posts
    14

    Default Another Web Filter causing dashboard crash

    I have two Untangle Instances running. One as VM with Web Monitor and one one bare metal with Web Filter.

    In both cases the Web Monitor and Filter crashes the Dash Board and Report View with an ' RPC DirectData is Null' Error !

    Did anybody face the same issue ?
    How can I fix that ?
    Is there the possibility to repair / reset the database, may this helps.

    Both machine's on 14.2.1.

    Thx Marcus
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  2. #2
    Untangler jcoffin's Avatar
    Join Date
    Aug 2008
    Location
    Sunnyvale, CA
    Posts
    7,991

    Default

    Try installing Policy manager and see if the error is resolved. You can uninstall Policy Manager once the dashboard error is resolved.
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  3. #3
    Newbie
    Join Date
    Nov 2016
    Posts
    14

    Default

    Many thanks for your support.

    Installing Policy Manager helps as long as installed. If I remove it error returns immediately.

    Will this fixed within the next release ? Expected Release Date ?

    Thx Marcus
    Last edited by .Marcus.; 08-23-2019 at 12:24 PM.

  4. #4
    Newbie
    Join Date
    Apr 2008
    Posts
    7

    Default

    Thanks, this helped me as well, but any idea when a fix is coming. I do not use policy manager and do not want to have any unnecessary packages installed that I don't use.

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